Canopy By Hilton Columbus Downtown Short North

I like the location - very central. The size of the room is big and clean in regards to the price. So it's a good value to your money.

There's no room service. The cleaning lady comes once a day at her own schedule and if you happen to be sleeping or busy in your room during that time, she won't come back until the next day. I asked the front desk to clean my room but they didn't do anything. The telephone in the room doesn't work so if you need anything you have to come down and ask the front desk. There's no boiler in the room and the fridge is really tiny and barely works. The curtains were not in perfect conditions.

Room was hot and despite having maintenance coming and replacing the thermostat there was no improvement. I spent five nights getting little sleep as a result. The maid skipped our room, and we had no towels to shower. When I called the front desk, they said they would take care of it, but after thirty minutes I called again only to be informed that they could not get us towels until 8:00am when the cleaning staff arrived. This was unacceptable since we had to be somewhere by 8. Lastly, the gym was missing over half of the dumbbells, and two of the four treadmills were broken. Terrible. Please note the photo is with all of the available dumbbells placed on the rack. Overall, a huge disappointment. They failed at the most basic level.

Scuff

The room was a suite, very nice! It was a perfect location for our event. Valet parking was super easy and maybe the best part, but very pricey. Downside, the a/c unit was SO loud, felt like we were inside a plane. The bed was not very comfortable. The coffee machine in the room and the ice machine did not work. Overall, it served its purpose for the location and our event. Otherwise, just ok.

All of the staff was really nice and helpful.

Incredibly loud noise from the outdoor air conditioning fans