Canopy By Hilton Columbus Downtown Short North

Our stay was..okay. Checked in on Wednesday. The hotel was nice on the surface, but issues became apparently quickly. Room was not cleaned properly when we checked in (cob webs and dusty collected on the wall and ceiling in the bathroom, on the bed frame, black marks and what appeared to be a previous guest's SNOT on the wall, hair and trash left on the bathroom floor). Thursday morning before leaving for the day, i addressed these issues with the front desk and was told we would get a 'full service' house cleaning that day. We were asked to leave that day by a certain time, so that the house cleaning service could have time since they left for the day at 3, and we happily obliged. Come back Thursday night after a long at a musical festival, and the issues i brought up were still a problem. We were not given any clean towels despite having none. Went to take a shower and had no body wash or shampoo in the bottles provided. Next morning, I go down and express frustration. Front desk 'manager' offers to fix this immediately, your room will be cleaned fully today, etc etc. Offers to take $50 off a night for the inconvenience..great! Return that day to absolutely no room cleaning having been done, at all. For the 5 full nights we stayed, our room was only serviced 3 times. The issues i brought up the first day were never taken care of. Then, upon check out, it took over an hour to get the 'discount' i had been told i would received. Do not stay here. Go anywhere else

Overall a nice hotel. The location is great and the bar area is beautiful (though service was only mediocre). They either have issues with their HVAC or have it set in certain ways centrally that prevent really accommodating by room. First room we had to move as the temp wouldn’t budge below 75F+. They let us move and the second room was cooler but not by much. This is a nice spot, not a budget hotel. I would expect these elements would work better .

Nice property!! Amazing roof top!!!

Elevator took a couple times to get use to but it was fine!!! Parking…..they will definitely try to get you to park there…but there is a parking lot right behind the property which is cheaper!

Only issue I had was the temperature in the room even when lowered as far as it would go, would not get cold. It was a bit hot in the room, only stayed a night, and didn’t realize until the evening. Wasn’t a deal breaker though, super nice hotel! Would definitely stay again!

Beautiful facility, fresh and welcoming

The AC unit limits how cool you can make it and even then, the imposed limit of 68 degrees didn’t cool enough to 68. The next morning we were told that we should have called to the front desk and they would have reset the system—not something we’d be able to do from the room. That’s an issue!

The rooftop bar was exceptional !

The refrigerator didn’t work in the room , and the sheets had stains on them