Hampton Inn Raleigh Cary

The staff was super friendly especially at breakfast. The elevator was down from 11pm to 7am and that was an inconvenience especially when our event didn't end till after 11 at not and we were on the 5th floor. The pull out sofa bed was like sleeping on a bed of springs super uncomfortable. Definitely not worth what they were charging just because there were a bunch of events in the area definitely don't like the price gouging

Despite the elevators being out of order, everything else was great! Absolutely loved the staff. Very welcoming and friendly. Breakfast was great and the staff made my morning with a personal touch for each person that came to breakfast.

good

I stayed at the Hampton Inn in Raleigh/Cary, NC for three nights over the weekend of April 5–7. Unfortunately, my experience was extremely disappointing. On the first morning, I woke up to find a bed bug in the room. The in-room phone wasn’t working, so I had to use my personal phone to contact the front desk. To make matters worse, both elevators were out of service for the entirety of my stay, which was a major inconvenience. When a staff member came to the room, they refused to even look at the bug, saying, “Please just take a picture, I don’t want to see it in person, it’s going to make me sick.” I did take pictures, which are attached. I was moved to a different room, but even there, I found a stink bug and someone’s earring on the floor—clear signs the room wasn’t properly cleaned. The next morning, I noticed red, itchy bites on my arm and collarbone. I went to urgent care and received confirmation that the bites were from bed bugs. What made the situation worse was the dismissive attitude from management. While the staff were initially friendly upon check-in, once I reported the issue, the manager’s tone changed completely. When I requested a reimbursement, she curtly replied, “You know that’s not going to happen. I gave you a free day and that’s it.” Despite claims of high ratings and cleanliness, my experience was quite the opposite. I would not recommend this location based on the poor condition of the facilities and the lack of accountability from management.

The elevator was broken the entire 3 day stay, luckily we were on the ground floor. No smart TV, so we couldn’t sign on to any streaming services. The toilets are VERY low, so very challenging for us senior citizens.

I stayed at the Hampton Inn in Raleigh/Cary, NC for three nights over the weekend of April 5–7. Unfortunately, my experience was extremely disappointing. On the first morning, I woke up to find a bed bug in the room. The in-room phone wasn’t working, so I had to use my personal phone to contact the front desk. To make matters worse, both elevators were out of service for the entirety of my stay, which was a major inconvenience. When a staff member came to the room, they refused to even look at the bug, saying, “Please just take a picture, I don’t want to see it in person, it’s going to make me sick.” I did take pictures, which are attached. I was moved to a different room, but even there, I found a stink bug and someone’s earring on the floor—clear signs the room wasn’t properly cleaned. The next morning, I noticed red, itchy bites on my arm and collarbone. I went to urgent care and received confirmation that the bites were from bed bugs. What made the situation worse was the dismissive attitude from management. While the staff were initially friendly upon check-in, once I reported the issue, the manager’s tone changed completely. When I requested a reimbursement, she curtly replied, “You know that’s not going to happen. I gave you a free day and that’s it.” Despite claims of high ratings and cleanliness, my experience was quite the opposite. I would not recommend this location based on the poor condition of the facilities and the lack of accountability from management.

Breakfast and guest services were great!

Basic hotel room, clean and quiet. However, for the two nights we were there, the elevators were not working. Very inconvenient!

Elevator was out of service. Front desk helped with initial move in but had to use stairs after that. They did call prior to check in to let us know which we appreciated.