Courtyard by Marriott Greensboro

i’m a Lifetime Platinum Elite member and stayed one night at the Courtyard by Marriott Greensboro (5/16–5/17). Unfortunately, this was one of the worst Marriott experiences I’ve had. I completed mobile check-in the day before and selected a 1 PM arrival. When I arrived at 1 PM, no one was at the front desk. After waiting, a staff member came out and, without even checking the system, immediately said there were no rooms available until 3 PM. The tone and attitude were dismissive from the start. We returned at 3 PM and were checked in by the same employee, who maintained the same unfriendly demeanor. There was no acknowledgment of my Lifetime Platinum Elite status, no explanation of benefits, and no offer of the standard welcome choice (points or breakfast credit). When I asked where breakfast was served, she sarcastically raised both arms and pointed toward the bistro. Later, we went to the gym and found that only 1 out of 4 treadmills was working. When I called the front desk, the employee responded with a “so what” attitude and offered no apology—just said he’d “make a note” for the manager. The following morning, I stood at the bistro for several minutes with no staff present. I could clearly see the same front desk employee nearby, and it appeared she saw me but chose not to assist. After waiting 3–5 minutes, I approached her and asked if anyone was working the bistro. Without even looking up, she said she would get someone. Overall, the customer service at this property was consistently poor and unprofessional. As a loyal Marriott member, this experience was very disappointing. I would strongly consider staying at the nearby SpringHill Suites instead.

Clean and friendly

The Staff. Lindsey was very nice

No one was there for me to check out

Sijainti oli loistava, henkilökunta mukavaa ja sänky ihan supermukava. Huoneen varustelu oli hyvä.

Kuntosali oli huono; ei pieniä käsipainoja eikä kunnolla tilaa treenata. Uima-altaalle ei päässyt koska ei ollut sesonki, vaikka ulkona oli +29C. Aamupala oli vähän suppea.