The Queen Catherine Hotel

Breakfast spot on location spot on

Nothing everything was good 👍

The bar staff were friendly kind and helpful. Lovely location. Excellent breakfast, comfy bed, Slept very well

My partner phoned the hotel to make a direct booking. He was told that his Credit card wasn't working - payment did not go through. Tried again after an hour (having used card successfully elsewhere) Card payment refused. I phoned the hotel and offered to book using my own card. I was told by the man who answered to "Find another hotel because your cards don't work" He then hung up! So I made a successful booking using Booking.com for the SAME hotel. My card worked fine. We were warmly welcomed on arrival at Queen Catherine Hotel Osmotherley. Our cards worked throughout our stay. Never did find out why we had such a drama! Maybe their card machine was out of order. We'll never know. Unlikely to stay again. But if someone could explain why we had such a problem and apologise, we would really appreciate it.

The breakfast was fantastic, full English, perfectly cooked both days served by friendly staff. I didn’t spend much time in the hotel but Room 1 is a pleasant, good sized single room. The tea and coffee trolley had a lovely box with tea, coffee and milk which was a nice touch as was the wooden cover to the box of tissues supplied. Nice location but with 2 other hotels within minutes parking was a challenge. The hotel was bustling on my arrival 7.30 on a Friday blessed with good weather. I was greeted by friendly staff and shown to my room.

The mattress was very soft, I prefer a firmer mattress.

We stayed across the road at the Three Tunes, a lovely pub, the room is on the ground floor, with access directly from the street with a seating area, ideal for sitting outside on a summer’s evening. It is clean, comfortable and serves a really nice breakfast👍

The down side, The Tree Tuns closed at 5 o’clock, I can kind of understand why, considering the residents, but I think maybe 8/9 o’clock would be acceptable

Liked the modern room and the location of the hotel

Didn't like that they do not use mattress and pillow protectors, noticed this when I looked on the edge of the bed and on further inspection a lot of ? Sweat stains on the mattress. Also the shower was more like a trickle of water and difficult to control the temperature. The sink was very small and too low down

We stayed in a room at The Three Tuns, across the road from the main hotel. The room was nicely furnished and comfortable. BUT the windows wouldn't open, moisture levels were high, and the room and beds felt damp. The only way to get fresh air was to leave the door to the street open. Take care with the pub menu if you're vegetarian. Some items contain chicken, and are not clearly marked as such. Breakfast was poor. We had a cooked breakfast as ordered the day before - bacon and eggs and coffee in my case - and ONLY that. It had obviously been kept hot for ages, and the cook disappeared immediately after serving us. No cereal, fruit, toast, or anything one might expect from a hotel breakfast.

Lovely location. Nice staff

I didn't actually stay in the Queen Catherine Hotel, but was transferred to the Three Tuns Inn something to do with electricity but no real explanation. I booked a deluxe double room but the room (Room 1) was very small with the bedhead under the window and the noise of the cars parked directly underneath. Bathroom was very nice. The lady who greeted me was pleasant and welcoming, but as other reviewers have noted, some of the staff are rude.

The Wifi is really non-existent. The breakfast is apparently "complimentary" but it says £5 on the website which seems very cheap. But in any case there was absolutely nothing ready at 8am (Chef had been told at late notice) and because of time pressures I had to go without. All very strange and given the general disorganisation I could not recommend staying here.

Old premises, very quaint, furnishings were fresh and in keeping with the 'old English' theme of the building. The staff were very friendly.

I could not get wifi in the room.