Hampton Inn & Suites Lenoir, NC

This is a great hotel!

The breakfast is great!

The staff there is among the friendliest and helpful of any I've encountered. The room was comfortable. My kids loved the pool. We also utilized the common area when we had a few guests come visit. We'll be back.

We stay at this hotel everytime we travel to Lenoir. The staff is always professional and friendly, and the breakfast is always delicious!!

Everything was excellent.

Cleaness

Liked it all

Our door keys to room 303 did not work. It took 20 minutes after arrival to get to our room because the front desk clerk was not there and had to walk people to their room individually. This delay caused the hot meal we brought to the room to be ruined. We also discovered mold and dirt around the shower door. We had to leave soon thereafter but were given key cards prior to our departure which we tested and found to work. We returned at 9 PM with another hot meal, however, the key cards no longer worked. We had to make 6 trips from the room down to the front desk before the clerk determined that the maintenance man would have to be called to let us in (bad door lock battery --"we had the same problem with this room lock a few days ago," we were told). In the meantime, our second hot meal of the day went cold and was ruined. Our belongings and my desperately needed medication for diabetes was locked in room 303, out of reach. We were given room 305 as a replacement after making the 7th trip of the evening downstairs, however, I was busy trying to find a hospital to go to for my medication, so we didn't immediately see how dirty room 305 was. Room 305 had dark, greasy stains on chair arms and seat, mold and dirt in the shower and around the corners of the floor. It also had multiple hairs of previous guests on the shower and bathroom walls. A brown substance was smeared on the hair dryer bag in the bathroom, and a very questionable white substance was dried and smeared on sofa

It took 20 minutes after arrival to get to our room because the front desk clerk was not there and had to walk people to their room individually because their key card system was not working. This delay caused the hot meal we brought to be ruined. We also discovered mold and dirt around the shower door. We had to leave soon but returned at 9 PM with another hot meal, however, the key cards no longer worked. We had to make 6 trips down to the front desk before clerk called maintenance man at home to let us in (bad door lock battery --"we had the same problem with same room lock a few days ago," were told). In meantime, our 2nd hot meal of the day went cold and ruined. Our belongings and my desperately needed diabetes medication were locked in the room, out of reach for 1+ hours. We were given replacement room after making 7th trip downstairs, however, I was busy trying to find a hospital to go to for my medication, so we didn't immediately see how dirty the new room was. New room had dark, greasy stains on chair arms/seat, lots of mold/dirt in shower & floor corners. Also had multiple guest hairs on shower/bathroom walls. A brown substance was smeared on hair dryer bag, and dried white liquid substance was on sofa. Management has been given a week to respond appropriately, but thus far has failed to address our losses, aggravation, negligence, health and safety risks we, inadequate staffing, and breach of warranty.

Very clean and family oriented

Great place to stay!!