The Westin St Thomas Beach Resort & Spa

The ocean view was wonderful.

The service was slow. They do not provide transparent information regarding parking charges and you have to request for your room to be refreshed every day…they don’t clean it unless you ask.

The facility is very nice. Our Ocean view as partially blocked by a roof parapit as we were on the 4th floor / lobby floor with the room we were provided. I would have like to change that. The images on Orbitz and the resort website show a beach front for the Westin, but it is actually over at Buoy House, their sister property, which is also nice, and you have access to it, but you are not allowed to use the pools at Buoy House. The Westin is very nice, and the views are as well, but if you are looking for an experience where you can have the beach/ocean and pool experience right next to them, and not have to go up several flights of stairs or elevator to get to the Westin pool, just know that this resort does not have that though their pictures on Orbitz or their website make it appear they do.

Good and beautiful

Great stay! Will definitely be back !

Beautifully appointed room with a loft apartment style floor plan. 2 full bathrooms with one upstairs and one downstairs. Nice balcony. Wonderful, efficient, friendly service throughout the entire stay. Breathtaking views. Lush landscaping. Delicious food. A short cab ride to everything.

Beautiful hotel...

The Westin needs upgrades also they need to tell there menbers that travel specific thru 3 parties, of there extra fees that they do not tell the customer. To make a reservation on its properties it was hell none of the phone dialing works. Operator was rude every time u bad to call then directly. Everyone is expecting of charges when they kmow not at check out and now there is an extra 500 in resort fees. For everything we paid and the quality next time if we ever return will get a villa private chef at least our money will be well spend.

This was a beautiful island and the staff at the resort are wonderful. However, my room was FILTHY and I have the pictures to prove it. Tub had hair and dirt in it. Surfaces were sticky. Hair on towels. Floor was greasy. Resort management promised to reach out to hear more about my experience and never did. Given the money spent, I would recommend interested travelers to explore other options.

The property overall was very nice. Rooms are clean, ocean view room is very nice. Take excursion recommendation from the excursion desk and not the islanders. We found that we were not always on the same page/expectation as the locals. The service at the resort is mediocre but they try. The spa was nice but I’ve definitely had better.