Coconuts Beach Club Resort and Spa

Pros: great food, friendly staff and a clean room. Great spa service. Cons: internet is horrible and the property needs a facelift.

Great location and the friendly staff

The staff at this resort were excellent, with the exception of Brian (see more below); staff were courteous, helpful, eager to help, and lovely. We stayed in a fale over the water, which was fabulous as an experience. We found the resort food edible and pleasant, with a setting that made for an even better experience for dinner and other meals. Julie and the reception staff were amazing and helpful; they deserve a special mention, as do many of the staff in the restaurant for whom nothing was too much effort.

Brian, who manages the hotel, is perhaps the rudest, most unpleasant person I have met in hospitality. We are well travelled and have never met someone so unsuited to guest contact. Brian’s tantrum when we refused to move rooms, after moving rooms already because of a broken aircon, is beyond words. We spent the first night (of five nights) without aircon in heat so stifling that we lay sweating all night. Julie, who was helpful and endeavoured to sort this out, arranged a different room for us (thanks Julie), but Brian was unhappy with this and asked us to move out of the room, on New Year’s Day no less. When I refused to move again, he tantrumed and huffed in a manner reminiscent of a child not getting their own way. He also, upon check in, suggested we carry rocks and a stick to beat village dogs when we go for a walk, which left us aghast at such brazen suggestions of cruelty (we are both vegetarian and animal lovers). On our last night, a rather large rat kept us awake as it rustled through the rubbish bins in the room. Several attempts to usher the rat out at 1am and 2am and 3am proved unsuccessful. Some closer and thorough cleaning of rooms is needed; we found plasters on the floor of the room, along with other random bits of rubbish that had not been picked up by the cleaners prior to us occupying the room.

Beautiful location gorgeous room

No pool bar ,restaurant food average,breakfast fruit or juice (not both)and toast,water sports facilities virtually non existent ,Dino floor? Broken

We stayed in Fale Lina, one of the over the water fales. Surrounded by crystal clear aqua-blue water we spent hours on our large patio watching ocean ripples for sea turtles. (Which we saw often!) Each morning I’d grab my mask and fins and snorkel out to the nearby reef for a closer look at the abundance of sea life. It was like a dream to be in this tropical paradise immersed with these beautiful creatures in their natural habitat. Coconuts’ beaches are pristine, ample and clean. The entire property is peaceful and comfortable with several beach huts to relax under. It was a perfect place to disappear, slow down and recharge. Thursday was FiaFia night in the open air dining room where local village residents told a historic tale of Samoa through song and fire-dance. They were proud and welcoming with this ceremony and it felt special to be part of it. It was a highlight for sure & like nothing I’ve ever experienced. The food is good & fresh, and the chef is happy to make adjustments for dietary needs. The staff is amazing! Very helpful, friendly and kind. We were so happy with our stay here and hope to return one day. Thank you to the beautiful Coconuts family for a wonderful stay!

Wonderful place to stay and relax

Traditional spin on Samoan life

It’s getting a little tired, needs some tlc to the property Menu needs a bit of a jig Music seriously needs a tune up

Staff, location, excellent food, beach, watching turtles

Loved our stay but some of the resort was looking a bit tired.