9 / 10 Guest Rating

Sheraton Surabaya Hotel & Towers

Name: Sheraton Surabaya Hotel & Towers
Address: Jalan Embong Malang 25 - 31, Surabaya, id
Rating: 9

Jalan Embong Malang 25 - 31, Surabaya, id

Sheraton Surabaya Hotel & Towers - main view

from US$104 / night

About the Property

Luxurious Accommodation
Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms decorated in soothing warm colors. Each room features a living area, flat-screen TV, and a minibar, providing a comfortable stay for guests.

Dining Choices
Indulge in traditional Cantonese dishes at Lung Yuan Chinese Restaurant or savor an international buffet at Kafe Bromo. With 4 dining options to choose from, guests can enjoy a variety of culinary experiences during their stay.

Leisure and Convenience
From relaxing at the Massage Room to staying active at the tennis court or gym, guests can unwind and rejuvenate at the hotel. Additionally, the property's direct connection to Tunjungan Plaza Shopping Mall and proximity to the airport offer convenience and accessibility for travelers.

Book now for a luxurious and convenient stay at Sheraton Surabaya Hotel & Towers.

Facilities & Amenities

Fitness facilities

WiFi available

Free WiFi

Parking

Free Parking

Non-smoking rooms

Air conditioning

Fitness center

Swimming pool

24-hour front desk

Important Information

Check-in & Out

Check-in

Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

35 rates found

Deluxe King Room - Newly Renovated - Photo 1

Deluxe King Room - Newly Renovated - Photo 2

Deluxe King Room - Newly Renovated - Photo 3

Deluxe King Room - Newly Renovated - Photo 4

1/5

Deluxe King Room - Newly Renovated

Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

36 sqm

Sleeps 3

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Deluxe King Room - Newly Renovated

Non-refundable

Room Only

20% OFF$129.99

$103.99

Includes taxes & fees

Deluxe King, Guest room, 1 King

Free cancellation

Before Jun 28 (2 days)

Room Only

20% OFF$140.18

$112.14

Includes taxes & fees

Deluxe King Room - Newly Renovated

Non-refundable

Breakfast Included

20% OFF$146

$116.8

Includes taxes & fees

Deluxe King, Guest room, 1 King

Free cancellation

Before Jun 28 (2 days)

Breakfast Included

20% OFF$157.45

$125.96

Includes taxes & fees

Deluxe King Room - Newly Renovated

Non-refundable

Half Board

20% OFF$165.58

$132.46

Includes taxes & fees

Deluxe Twin Room - Newly Renovated - Photo 1

Deluxe Twin Room - Newly Renovated - Photo 2

Deluxe Twin Room - Newly Renovated - Photo 3

Deluxe Twin Room - Newly Renovated - Photo 4

1/5

Deluxe Twin Room - Newly Renovated

Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

36 sqm

Sleeps 3

2 Twin bed (90-130 cm wide)

Amenities

Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Deluxe Twin Room - Newly Renovated

Non-refundable

Room Only

20% OFF$129.99

$103.99

Includes taxes & fees

Deluxe Twin Room - Newly Renovated

Non-refundable

Breakfast Included

20% OFF$146

$116.8

Includes taxes & fees

Deluxe Twin Room - Newly Renovated

Non-refundable

Half Board

20% OFF$165.58

$132.46

Includes taxes & fees

1/4

Premium Deluxe Twin Room

Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

36 sqm

Sleeps 3

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Premium Deluxe Twin Room

Non-refundable

Room Only

20% OFF$156.69

$125.35

Includes taxes & fees

Premium Deluxe Twin Room

Non-refundable

Breakfast Included

20% OFF$172.73

$138.18

Includes taxes & fees

Premium Deluxe Twin Room

Non-refundable

Half Board

20% OFF$192.3

$153.84

Includes taxes & fees

1/5

Club King Room

This double room has a satellite TV, executive lounge access and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

36 sqm

Sleeps 3

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Club Room 1 King Bed Smoking

Non-refundable

Room Only

20% OFF$184.98

$147.98

Includes taxes & fees

Club King Room

Non-refundable

Breakfast Included

20% OFF$192.3

$153.84

Includes taxes & fees

Club King, Club lounge access, Guest room, 1 King

Free cancellation

Before Jun 28 (2 days)

Breakfast Included

20% OFF$207.39

$165.91

Includes taxes & fees

Club King Room

Non-refundable

Half Board

20% OFF$227.91

$182.33

Includes taxes & fees

1/5

Club Twin Room

This twin room features a tea/coffee maker, air conditioning and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

36 sqm

Sleeps 3

2 Twin bed (90-130 cm wide)

Amenities

Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Club Twin Room

Non-refundable

Breakfast Included

20% OFF$192.3

$153.84

Includes taxes & fees

Club Twin Room

Non-refundable

Half Board

20% OFF$227.91

$182.33

Includes taxes & fees

1/5

Junior Suite

This suite has a mini-bar, air conditioning and electric kettle. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

42 sqm

Sleeps 3

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

Junior Suite 1 Bedroom

Non-refundable

Room Only

20% OFF$253.48

$202.78

Includes taxes & fees

Junior Suite

Non-refundable

Breakfast Included

20% OFF$263.51

$210.81

Includes taxes & fees

Junior Suite, Club lounge access, 1 Bedroom Suite, 1 King

Free cancellation

Before Jun 28 (2 days)

Breakfast Included

20% OFF$284.18

$227.34

Includes taxes & fees

1/5

Premium Deluxe King Room

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.

36 sqm

Sleeps 3

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Premium Deluxe King Room

Non-refundable

Room Only

20% OFF$156.69

$125.35

Includes taxes & fees

Premium Deluxe King Room

Non-refundable

Breakfast Included

20% OFF$172.73

$138.18

Includes taxes & fees

Premium Deluxe King Room

Non-refundable

Half Board

20% OFF$192.3

$153.84

Includes taxes & fees

1/7

Premium Room, 2 Double Beds

2 Double Beds388 sq feet Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Low-height desk, phone accessibility kit, low-height door lock, lever door handles, low desk height (inches): 28, grab bar in shower, magnifying mirror, wheelchair accessible, shower grab bar height (inches): 59, doorbell and phone notification, low-height electrical outlets in bathroom, braille signage, bathtub grab bar height (inches): 39, low-height bed, and low bed height (inches): 28Eco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2

Sleeps 3

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Room Option

Board / Meal

Price for 1 night

Premium Room 2 Double Beds Smoking

Non-refundable

Room Only

20% OFF$166.39

$133.11

Includes taxes & fees

Premium Twin, Guest room, 2 Double

Free cancellation

Before Jun 28 (2 days)

Room Only

20% OFF$168.96

$135.17

Includes taxes & fees

Premium Twin, Guest room, 2 Double

Free cancellation

Before Jun 28 (2 days)

Breakfast Included

20% OFF$186.25

$149

Includes taxes & fees

1/6

Club Room, 2 Double Beds

2 Double Beds388 sq feet Club Level - Club Lounge access, light refreshments, and internet access in the loungeRelax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Low-height desk, phone accessibility kit, low-height door lock, lever door handles, low desk height (inches): 28, grab bar in shower, magnifying mirror, wheelchair accessible, shower grab bar height (inches): 59, doorbell and phone notification, low-height electrical outlets in bathroom, braille signage, bathtub grab bar height (inches): 39, low-height bed, and low bed height (inches): 28Eco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2

Sleeps 3

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Room Option

Board / Meal

Price for 1 night

Club Room 2 Double Beds Smoking

Non-refundable

Room Only

20% OFF$184.98

$147.98

Includes taxes & fees

Club Twin, Club lounge access, Guest room, 2 Double

Free cancellation

Before Jun 28 (2 days)

Breakfast Included

20% OFF$207.39

$165.91

Includes taxes & fees

1/7

Premium Room, 1 King Bed

1 King Bed388 sq feet Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Low-height desk, phone accessibility kit, low-height door lock, lever door handles, low desk height (inches): 28, grab bar in shower, magnifying mirror, wheelchair accessible, shower grab bar height (inches): 59, doorbell and phone notification, low-height electrical outlets in bathroom, braille signage, bathtub grab bar height (inches): 39, low-height bed, and low bed height (inches): 28Eco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2

Sleeps 3

1 King bed (151-180 cm wide)

Amenities

Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Room Option

Board / Meal

Price for 1 night

Premium Room 1 King Bed Smoking

Non-refundable

Room Only

20% OFF$166.39

$133.11

Includes taxes & fees

Premium King, Guest room, 1 King

Free cancellation

Before Jun 28 (2 days)

Room Only

20% OFF$168.96

$135.17

Includes taxes & fees

Premium King, Guest room, 1 King

Free cancellation

Before Jun 28 (2 days)

Breakfast Included

20% OFF$186.25

$149

Includes taxes & fees

1/7

Deluxe Room, 1 King Bed

1 King Bed388 sq feet Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Magnifying mirror, low bed height (inches): 28, lever door handles, grab bar near toilet, low-height door lock, shower grab bar height (inches): 59, phone accessibility kit, bathtub grab bar height (inches): 39, braille signage, wheelchair accessible, height-adjusted amenities, toilet grab bar height (inches): 28, low-height bed, doorbell and phone notification, low desk height (inches): 28, low-height desk, and low-height electrical outlets in bathroomEco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2

Sleeps 3

1 King bed (151-180 cm wide)

Amenities

Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Room Option

Board / Meal

Price for 1 night

Deluxe Room 1 King Bed Smoking

Non-refundable

Room Only

20% OFF$138.04

$110.43

Includes taxes & fees

1/8

Deluxe Room, 2 Double Beds

36 m2

Sleeps 3

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Room Option

Board / Meal

Price for 1 night

Deluxe Room 2 Double Beds Smoking

Non-refundable

Room Only

20% OFF$138.04

$110.43

Includes taxes & fees

Deluxe Twin, Guest room, 2 Double

Free cancellation

Before Jun 28 (2 days)

Room Only

20% OFF$140.18

$112.14

Includes taxes & fees

Deluxe Twin, Guest room, 2 Double

Free cancellation

Before Jun 28 (2 days)

Breakfast Included

20% OFF$157.45

$125.96

Includes taxes & fees

Guest Reviews

Exceptional518 verified reviews

AI Summary

Guests highly rate the excellent service and frequently praise the great location.

Select topics to read reviews

Nur

Verified booking

solo_traveller

Standard Room

Stayed in Jun 16, 2026

"Exceptional"

Exceptional

10.0

Premium hotel with premium services.

Price.

Helpful?

la2ma

Verified booking

Friends getaway

Standard Room

Stayed in Jun 14, 2026

"Excellency in its finest"

Exceptional

10.0

Such a nice and strategic hotel located in the center of the city, really close to the biggest mall in Surabaya (just a few walks), big thanks to Mr Azis, Ari and Toni for their warmth hospitality and their helps for our needs, 5/5!

Helpful?

pratamap2026

Verified booking

Business

Standard Room

Stayed in Jun 4, 2026

"Great stay at great Hotel."

Exceptional

10.0

Great experience stay at Sheraton Surabaya. the staff very helpfull and friendly especially Alfian in front desk.

Helpful?

Oktraveller_9SINGAPORE

Verified booking

Couples

Standard Room

Stayed in Jun 2, 2026

"Service with a Smile."

Exceptional

10.0

Sheraton staff were warm, attentive, professional, and always willing to help with a smile. Their excellent hospitality made my experience truly enjoyable and memorable. It is clear that they take pride in delivering exceptional customer service and creating a welcoming atmosphere for guests. The room is big but cleanliness could be better. Please extend my gratitude and recognition to Eza, Veronica, Alfred, Cindy, and Alga ( from La Patisserie) Tika (from reception) and Aji and Trisna ( cafe bromo) for their hard work and dedication. They are a great asset to the team, and I look forward to visiting again. Room 2007.

Helpful?

Trek38516396438

Verified booking

Couples

Standard Room

Stayed in Jun 2, 2026

"Compliment"

Exceptional

10.0

I had a wonderful dining experience here. The food was delicious, well-prepared, and beautifully presented. Every dish was full of flavor and exceeded my expectations. What made the experience even better was the excellent service from the staff. The team was friendly, attentive, and professional throughout our dining. They made us feel welcome and ensured everything was taken care of promptly. Well done to: Eza, Veronica, Alfred, Cindy and Alga

Helpful?

Roam02634216219

Verified booking

Family

Standard Room

Stayed in Jun 2, 2026

"Outstanding Service"

Exceptional

10.0

Had a one night stay with my family, and their service was super excellent! Booked 2 room (connecting) and requested for mirror art & extra cake slice for a mini surprise. All the requests were executed properly. And I had satisfying check in & check out service with Tika. Thank you so much! Looking forward to stay here again.

Helpful?

535venya

Verified booking

Family

Standard Room

Stayed in Jun 1, 2026

"Great vibes"

Exceptional

10.0

Was helped by Mba Tika at Reception. She is very good one in assist us. Overall our stay was great.

Helpful?

John

Verified booking

couple

Standard Room

Stayed in Jun 1, 2026

"Very Good"

Very Good

7.0

ontbijt was goed, alleen personeel vergat koffie te brengen en we hadden geen zout en peper op de tafel.

de douche was vies, schimmel.

Helpful?

Abdul Rashid

Verified booking

solo_traveller

Standard Room

Stayed in May 31, 2026

"Exceptional"

Exceptional

9.0

Helpful?

hendras426JAKARTA, JAVA

Verified booking

Family

Standard Room

Stayed in May 30, 2026

"Thanks"

Exceptional

10.0

Luxury hotel in the perfect location and also we have perfect hotel staff pak oni who assist my family at there from check-in until go home

Helpful?

2 3 4 5

Sheraton Surabaya Hotel & Towers

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

Deluxe King Room - Newly Renovated

Amenities

Deluxe Twin Room - Newly Renovated

Amenities

Premium Deluxe Twin Room

Amenities

Club King Room

Amenities

Club Twin Room

Amenities

Junior Suite

Amenities

Premium Deluxe King Room

Amenities

Premium Room, 2 Double Beds

Amenities

Club Room, 2 Double Beds

Amenities

Premium Room, 1 King Bed

Amenities

Deluxe Room, 1 King Bed

Amenities

Deluxe Room, 2 Double Beds

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Exceptional"

"Excellency in its finest"

"Great stay at great Hotel."

"Service with a Smile."

"Compliment"

"Outstanding Service"

"Great vibes"

"Very Good"

"Exceptional"

"Thanks"