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9 / 10 Guest Rating

Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25 - 31, Surabaya, id

Sheraton Surabaya Hotel & Towers - main view

About the Property

Luxurious Accommodation
Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms decorated in soothing warm colors. Each room features a living area, flat-screen TV, and a minibar, providing a comfortable stay for guests.

Dining Choices
Indulge in traditional Cantonese dishes at Lung Yuan Chinese Restaurant or savor an international buffet at Kafe Bromo. With 4 dining options to choose from, guests can enjoy a variety of culinary experiences during their stay.

Leisure and Convenience
From relaxing at the Massage Room to staying active at the tennis court or gym, guests can unwind and rejuvenate at the hotel. Additionally, the property's direct connection to Tunjungan Plaza Shopping Mall and proximity to the airport offer convenience and accessibility for travelers.

Book now for a luxurious and convenient stay at Sheraton Surabaya Hotel & Towers.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night Ā· 2 adults

Available Rooms

Deluxe King Room - Newly Renovated - Photo 1
Deluxe King Room - Newly Renovated - Photo 2
Deluxe King Room - Newly Renovated - Photo 3
Deluxe King Room - Newly Renovated - Photo 4
Deluxe King Room - Newly Renovated - Photo 5
1/5

Deluxe King Room - Newly Renovated

Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

36 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe King Room - Newly Renovated

Non-refundable
Room Only
20% OFF$129.99

$103.99

Includes taxes & fees

Deluxe King, Guest room, 1 King

Free cancellation
Before Jun 28 (2 days)
Room Only
20% OFF$140.18

$112.14

Includes taxes & fees

Deluxe King Room - Newly Renovated

Non-refundable
Breakfast Included
20% OFF$146

$116.8

Includes taxes & fees

Deluxe King, Guest room, 1 King

Free cancellation
Before Jun 28 (2 days)
Breakfast Included
20% OFF$157.45

$125.96

Includes taxes & fees

Deluxe King Room - Newly Renovated

Non-refundable
Half Board
20% OFF$165.58

$132.46

Includes taxes & fees
Deluxe Twin Room - Newly Renovated - Photo 1
Deluxe Twin Room - Newly Renovated - Photo 2
Deluxe Twin Room - Newly Renovated - Photo 3
Deluxe Twin Room - Newly Renovated - Photo 4
Deluxe Twin Room - Newly Renovated - Photo 5
1/5

Deluxe Twin Room - Newly Renovated

Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

36 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Twin Room - Newly Renovated

Non-refundable
Room Only
20% OFF$129.99

$103.99

Includes taxes & fees

Deluxe Twin Room - Newly Renovated

Non-refundable
Breakfast Included
20% OFF$146

$116.8

Includes taxes & fees

Deluxe Twin Room - Newly Renovated

Non-refundable
Half Board
20% OFF$165.58

$132.46

Includes taxes & fees
Premium Deluxe Twin Room - Photo 1
Premium Deluxe Twin Room - Photo 2
Premium Deluxe Twin Room - Photo 3
Premium Deluxe Twin Room - Photo 4
1/4

Premium Deluxe Twin Room

Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

36 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Premium Deluxe Twin Room

Non-refundable
Room Only
20% OFF$156.69

$125.35

Includes taxes & fees

Premium Deluxe Twin Room

Non-refundable
Breakfast Included
20% OFF$172.73

$138.18

Includes taxes & fees

Premium Deluxe Twin Room

Non-refundable
Half Board
20% OFF$192.3

$153.84

Includes taxes & fees
Club King Room - Photo 1
Club King Room - Photo 2
Club King Room - Photo 3
Club King Room - Photo 4
Club King Room - Photo 5
1/5

Club King Room

This double room has a satellite TV, executive lounge access and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

36 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Club Room 1 King Bed Smoking

Non-refundable
Room Only
20% OFF$184.98

$147.98

Includes taxes & fees

Club King Room

Non-refundable
Breakfast Included
20% OFF$192.3

$153.84

Includes taxes & fees

Club King, Club lounge access, Guest room, 1 King

Free cancellation
Before Jun 28 (2 days)
Breakfast Included
20% OFF$207.39

$165.91

Includes taxes & fees

Club King Room

Non-refundable
Half Board
20% OFF$227.91

$182.33

Includes taxes & fees
Club Twin Room - Photo 1
Club Twin Room - Photo 2
Club Twin Room - Photo 3
Club Twin Room - Photo 4
Club Twin Room - Photo 5
1/5

Club Twin Room

This twin room features a tea/coffee maker, air conditioning and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

36 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Club Twin Room

Non-refundable
Breakfast Included
20% OFF$192.3

$153.84

Includes taxes & fees

Club Twin Room

Non-refundable
Half Board
20% OFF$227.91

$182.33

Includes taxes & fees
Junior Suite - Photo 1
Junior Suite - Photo 2
Junior Suite - Photo 3
Junior Suite - Photo 4
Junior Suite - Photo 5
1/5

Junior Suite

This suite has a mini-bar, air conditioning and electric kettle. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

42 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite 1 Bedroom

Non-refundable
Room Only
20% OFF$253.48

$202.78

Includes taxes & fees

Junior Suite

Non-refundable
Breakfast Included
20% OFF$263.51

$210.81

Includes taxes & fees

Junior Suite, Club lounge access, 1 Bedroom Suite, 1 King

Free cancellation
Before Jun 28 (2 days)
Breakfast Included
20% OFF$284.18

$227.34

Includes taxes & fees
Premium Deluxe King Room - Photo 1
Premium Deluxe King Room - Photo 2
Premium Deluxe King Room - Photo 3
Premium Deluxe King Room - Photo 4
Premium Deluxe King Room - Photo 5
1/5

Premium Deluxe King Room

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.

36 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Premium Deluxe King Room

Non-refundable
Room Only
20% OFF$156.69

$125.35

Includes taxes & fees

Premium Deluxe King Room

Non-refundable
Breakfast Included
20% OFF$172.73

$138.18

Includes taxes & fees

Premium Deluxe King Room

Non-refundable
Half Board
20% OFF$192.3

$153.84

Includes taxes & fees
Premium Room, 2 Double Beds - Photo 1
Premium Room, 2 Double Beds - Photo 2
Premium Room, 2 Double Beds - Photo 3
Premium Room, 2 Double Beds - Photo 4
Premium Room, 2 Double Beds - Photo 5
Premium Room, 2 Double Beds - Photo 6
Premium Room, 2 Double Beds - Photo 7
1/7

Premium Room, 2 Double Beds

2 Double Beds388 sq feet Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Low-height desk, phone accessibility kit, low-height door lock, lever door handles, low desk height (inches): 28, grab bar in shower, magnifying mirror, wheelchair accessible, shower grab bar height (inches): 59, doorbell and phone notification, low-height electrical outlets in bathroom, braille signage, bathtub grab bar height (inches): 39, low-height bed, and low bed height (inches): 28Eco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Premium Room 2 Double Beds Smoking

Non-refundable
Room Only
20% OFF$166.39

$133.11

Includes taxes & fees

Premium Twin, Guest room, 2 Double

Free cancellation
Before Jun 28 (2 days)
Room Only
20% OFF$168.96

$135.17

Includes taxes & fees

Premium Twin, Guest room, 2 Double

Free cancellation
Before Jun 28 (2 days)
Breakfast Included
20% OFF$186.25

$149

Includes taxes & fees
Club Room, 2 Double Beds - Photo 1
Club Room, 2 Double Beds - Photo 2
Club Room, 2 Double Beds - Photo 3
Club Room, 2 Double Beds - Photo 4
Club Room, 2 Double Beds - Photo 5
Club Room, 2 Double Beds - Photo 6
1/6

Club Room, 2 Double Beds

2 Double Beds388 sq feet Club Level - Club Lounge access, light refreshments, and internet access in the loungeRelax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Low-height desk, phone accessibility kit, low-height door lock, lever door handles, low desk height (inches): 28, grab bar in shower, magnifying mirror, wheelchair accessible, shower grab bar height (inches): 59, doorbell and phone notification, low-height electrical outlets in bathroom, braille signage, bathtub grab bar height (inches): 39, low-height bed, and low bed height (inches): 28Eco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Club Room 2 Double Beds Smoking

Non-refundable
Room Only
20% OFF$184.98

$147.98

Includes taxes & fees

Club Twin, Club lounge access, Guest room, 2 Double

Free cancellation
Before Jun 28 (2 days)
Breakfast Included
20% OFF$207.39

$165.91

Includes taxes & fees
Premium Room, 1 King Bed - Photo 1
Premium Room, 1 King Bed - Photo 2
Premium Room, 1 King Bed - Photo 3
Premium Room, 1 King Bed - Photo 4
Premium Room, 1 King Bed - Photo 5
Premium Room, 1 King Bed - Photo 6
Premium Room, 1 King Bed - Photo 7
1/7

Premium Room, 1 King Bed

1 King Bed388 sq feet Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Low-height desk, phone accessibility kit, low-height door lock, lever door handles, low desk height (inches): 28, grab bar in shower, magnifying mirror, wheelchair accessible, shower grab bar height (inches): 59, doorbell and phone notification, low-height electrical outlets in bathroom, braille signage, bathtub grab bar height (inches): 39, low-height bed, and low bed height (inches): 28Eco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Premium Room 1 King Bed Smoking

Non-refundable
Room Only
20% OFF$166.39

$133.11

Includes taxes & fees

Premium King, Guest room, 1 King

Free cancellation
Before Jun 28 (2 days)
Room Only
20% OFF$168.96

$135.17

Includes taxes & fees

Premium King, Guest room, 1 King

Free cancellation
Before Jun 28 (2 days)
Breakfast Included
20% OFF$186.25

$149

Includes taxes & fees
Deluxe Room, 1 King Bed - Photo 1
Deluxe Room, 1 King Bed - Photo 2
Deluxe Room, 1 King Bed - Photo 3
Deluxe Room, 1 King Bed - Photo 4
Deluxe Room, 1 King Bed - Photo 5
Deluxe Room, 1 King Bed - Photo 6
Deluxe Room, 1 King Bed - Photo 7
1/7

Deluxe Room, 1 King Bed

1 King Bed388 sq feet Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Magnifying mirror, low bed height (inches): 28, lever door handles, grab bar near toilet, low-height door lock, shower grab bar height (inches): 59, phone accessibility kit, bathtub grab bar height (inches): 39, braille signage, wheelchair accessible, height-adjusted amenities, toilet grab bar height (inches): 28, low-height bed, doorbell and phone notification, low desk height (inches): 28, low-height desk, and low-height electrical outlets in bathroomEco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Deluxe Room 1 King Bed Smoking

Non-refundable
Room Only
20% OFF$138.04

$110.43

Includes taxes & fees
Deluxe Room, 2 Double Beds - Photo 1
Deluxe Room, 2 Double Beds - Photo 2
Deluxe Room, 2 Double Beds - Photo 3
Deluxe Room, 2 Double Beds - Photo 4
Deluxe Room, 2 Double Beds - Photo 5
Deluxe Room, 2 Double Beds - Photo 6
Deluxe Room, 2 Double Beds - Photo 7
Deluxe Room, 2 Double Beds - Photo 8
1/8

Deluxe Room, 2 Double Beds

2 Double Beds388 sq feet Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Low-height desk, phone accessibility kit, low-height door lock, lever door handles, low desk height (inches): 28, grab bar in shower, magnifying mirror, wheelchair accessible, shower grab bar height (inches): 59, doorbell and phone notification, low-height electrical outlets in bathroom, braille signage, bathtub grab bar height (inches): 39, low-height bed, and low bed height (inches): 28Eco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Deluxe Room 2 Double Beds Smoking

Non-refundable
Room Only
20% OFF$138.04

$110.43

Includes taxes & fees

Deluxe Twin, Guest room, 2 Double

Free cancellation
Before Jun 28 (2 days)
Room Only
20% OFF$140.18

$112.14

Includes taxes & fees

Deluxe Twin, Guest room, 2 Double

Free cancellation
Before Jun 28 (2 days)
Breakfast Included
20% OFF$157.45

$125.96

Includes taxes & fees

Guest Reviews

9
Exceptional518 verified reviews
AI Summary

Guests highly rate the excellent service and frequently praise the great location.

Categories

Cleanliness6.7
Service10.0
Location9.7
Room Quality9.2
Amenities9.2
Value for Money9.2
Food and Beverage8.2
Overall Experience9.7

Select topics to read reviews

N
NursgSG
Verified booking
solo_traveller
Standard Room
Stayed in Jun 16, 2026

"Exceptional"

10.0

Premium hotel with premium services.

Price.

Helpful?
L
la2ma
Verified booking
Friends getaway
Standard Room
Stayed in Jun 14, 2026

"Excellency in its finest"

10.0

Such a nice and strategic hotel located in the center of the city, really close to the biggest mall in Surabaya (just a few walks), big thanks to Mr Azis, Ari and Toni for their warmth hospitality and their helps for our needs, 5/5!

Helpful?
P
pratamap2026
Verified booking
Business
Standard Room
Stayed in Jun 4, 2026

"Great stay at great Hotel."

10.0

Great experience stay at Sheraton Surabaya. the staff very helpfull and friendly especially Alfian in front desk.

Helpful?
O
Oktraveller_9SINGAPORE
Verified booking
Couples
Standard Room
Stayed in Jun 2, 2026

"Service with a Smile."

10.0

Sheraton staff were warm, attentive, professional, and always willing to help with a smile. Their excellent hospitality made my experience truly enjoyable and memorable. It is clear that they take pride in delivering exceptional customer service and creating a welcoming atmosphere for guests. The room is big but cleanliness could be better. Please extend my gratitude and recognition to Eza, Veronica, Alfred, Cindy, and Alga ( from La Patisserie) Tika (from reception) and Aji and Trisna ( cafe bromo) for their hard work and dedication. They are a great asset to the team, and I look forward to visiting again. Room 2007.

Helpful?
T
Trek38516396438
Verified booking
Couples
Standard Room
Stayed in Jun 2, 2026

"Compliment"

10.0

I had a wonderful dining experience here. The food was delicious, well-prepared, and beautifully presented. Every dish was full of flavor and exceeded my expectations. What made the experience even better was the excellent service from the staff. The team was friendly, attentive, and professional throughout our dining. They made us feel welcome and ensured everything was taken care of promptly. Well done to: Eza, Veronica, Alfred, Cindy and Alga

Helpful?
R
Roam02634216219
Verified booking
Family
Standard Room
Stayed in Jun 2, 2026

"Outstanding Service"

10.0

Had a one night stay with my family, and their service was super excellent! Booked 2 room (connecting) and requested for mirror art & extra cake slice for a mini surprise. All the requests were executed properly. And I had satisfying check in & check out service with Tika. Thank you so much! Looking forward to stay here again.

Helpful?
5
535venya
Verified booking
Family
Standard Room
Stayed in Jun 1, 2026

"Great vibes"

10.0

Was helped by Mba Tika at Reception. She is very good one in assist us. Overall our stay was great.

Helpful?
J
JohnnlNL
Verified booking
couple
Standard Room
Stayed in Jun 1, 2026

"Very Good"

7.0

ontbijt was goed, alleen personeel vergat koffie te brengen en we hadden geen zout en peper op de tafel.

de douche was vies, schimmel.

Helpful?
A
Abdul RashidmyMY
Verified booking
solo_traveller
Standard Room
Stayed in May 31, 2026

"Exceptional"

9.0
Helpful?
H
hendras426JAKARTA, JAVA
Verified booking
Family
Standard Room
Stayed in May 30, 2026

"Thanks"

10.0

Luxury hotel in the perfect location and also we have perfect hotel staff pak oni who assist my family at there from check-in until go home

Helpful?