Waikoloa Beach Marriott Resort & Spa

Beautiful

Loved it

The white headboard had a ugly blue marker stain. Went downstairs to let them know it was not pleasant sight and they said they would fox that. Never did anything to Remove the stain when checked out they said they would fix it once we checked out. Rented 2 rooms stayed 3 nights. Was not necessarily cheap either, after a long day exploring the island it was a ugly sight to come too.

Nice location on a lovely beach. Overall hotel is very beautiful. Limited dining at the hotel and the ocean view room didn’t deliver on the promise on the third floor but if you were lucky enough to be on the fifth or higher certainly did. Not enough pool chairs with shade options. Great pool diversity though. Overall a great time but definitely doesn’t inspire “have to come back” feelings.

I liked everything about the Waikoloa Beach Marriott Resort & Spa except for the resort and parking fee. There was even a tax on the resort fee. Now that is crazy.

Waikoloa Beach Marriott Resort & Spa was such a great experience. The staff are a big part of what made this stay so memorable. Bryan our waiter at the resort restaurant was beyond friendly, patient and gave us 5 star recommendations on places to see, experience and places to eat on the Island. Our room was very clean and equipped with everything we needed. The pool was also another amazing experience and close by beach access!! We got suckered into sitting on a time share presentation in order to get free luau tickets, and as much as they tried to pressure us to buy a timeshare, we said nope and got our free tickets to the luau which was spectacular and such a joy to experience. I hope we get the chance to stay again soon!!

Good spot and nice pool

Location was great. The beach access was great and the pool area was very convenient.

We are only into the first day of our stay, but this review is for our incredible pre-arrival experience. After a series of losses in the family, we had to postpone our trip. Kristy (Pre-Arrival Ambassador) had been the kindest person; she remembered us from our bookings/cancelations last year, and now that we have finally made it out here, the warm welcome has been nothing short of amazing. From arranging the ocean front upgrade to the sweet in-room offerings, she’s gone above and beyond - thank you 🙏🏽

Our time on the Big Island was wonderful; our time at your hotel was far from it. This was our second time staying at your hotel and it's very likely to be our last. As Bonvoy members, we expected so much more from this property, as well as the Marriott brand. The Marriott Waikoloa Beach hotel fell far short in so many inexcusable ways. First, the good: The location of your hotel is excellent and the beach is lovely. The folks in the restaurant and bar were kind and welcoming; housekeeping was friendly and exceptional. Our room was always cleaned by late morning/early afternoon, which we greatly appreciated. The bad: We arrived at the hotel after midnight, following an eight-hour flight delay. The smallest show of kindness would've gone a long way. Instead, we were met with curt, rude service from your front desk staff. She said nothing as we walked in and we didn't see her on the other end of the counter and were about to pick up the phone to call for assistance, at which point she angrily barked, "I'm here" as though our mere presence was an annoyance to her. The rooms were run down and very poorly maintained. The curtains were stained, the blanket on our bed was stained. The shower wand in the bathroom was covered in mineral build up and black mold, there was black mold around the shampoo bottles on the wall, the shower fixtures were covered in nasty mineral build up, and after one shower, the shower gel holder fell clean off the wall, nearly causing injury. We did not get a single good night of sleep due to the horrible noises coming from the HVAC. Every morning by 6am, we were awoken by the terrible banging noises coming from the A/C in our room. And sleeping in was an impossibility due to the ongoing construction taking place Monday-Friday, 9am to 6pm. We found a note on our desk notifying us of the ongoing (and very disruptive) construction at your hotel *after* checking into our room. Had we been notified of this construction, we would have chosen to stay elsewhere. It was a terrible bait and switch situation, nearly impossible to relax in our room for 8 hours each day. All in all, planning a trip to Hawaii is a very expensive venture. It's a once-in-a-lifetime trip for many and a poor stay at a run-down hotel can really put a damper on the experience. Marriott should be ashamed of their performance here. Our advice? Fire your management team at the Marriott Waikoloa Beach hotel. It's clear they're not doing their job well.