Four Seasons Resort Rancho Encantado Santa Fe

The resort is beautifully located in the hills about 20 minutes outside of Santa Fe. We visit Santa Fe often and usually stay right downtown either at the Inn of the Anasazi or La Posada. Rancho Encantado offers a respite from the bustle of the city center. We thoroughly enjoyed the peace and serenity of the mountain setting plus all the extras that come with a top notch resort. Our casita was lovely—we enjoyed the view of the mountains from our balcony and firing up the in-room kiva fireplace. We had one of our best meals of the trip at Terra restaurant. Staff were friendly and most eager to please. We had a few hiccups with the shuttle service and housekeeping but the staff could not have done more to address the issues. We highly recommend Rancho Encantado and truly appreciate the incredibly attentive service they offer.

We had a very enjoyable stay at the Four Seasons Santa Fe, spending several nights in a beautiful suite with both an indoor and outdoor fireplace—perfect for a cozy, restful experience. Room service was consistently very good, both the food and the cocktails, and the overall quality was high throughout our stay. One highlight was the fire concierge, which added a thoughtful and memorable touch to the evenings and really reinforced the sense of relaxation. While service at the bar was occasionally a bit slow, the staff was gracious and the drinks were excellent, so it didn’t detract significantly from the experience. One practical note: I strongly recommend reserving spa treatments well in advance. The spa was fully booked for most of our stay, and we weren’t able to get appointments without prior planning. Overall, a serene and luxurious retreat that we would happily return to.

This hotel has serious security and service issues. The property itself was lovely looking. We stayed in a beautiful casita. But when we brought the issues to the attention of management, we were literally ignored. Promised call backs from management simply never came. I escalated with an email to corporate that was never answered. Unacceptable for any hotel to disregard safety and security issues that included male staff sneaking into women's bathrooms when women were alone in there. But I honestly expected more from The Four Seasons. Following the scary incident being ignored, we left and checked into the El Dorado downtown. It was a much better experience. Be careful at this, and perhaps any Four Seasons property. They do not care about the safety and security of their guests.

Went to Terra for my first time at Four Seasons in Santa Fe and it was great! Our waiter Kevin was so kind and attentive. The food was delicious, and the resort is gorgeous!

A nearby favorite local hangout for entertaining guests or stopping by for a quick bite, especially the M-F happy hour from 3pm to 5pm. Recently shared happy hour drinks and assorted snacks and it didn't disappoint. The drinks and bites were prepared perfectly. When not busy, the service is exceptional as it was during this recent visit. Great to have this option nearby.

Booked here at the last minute as trip to national parks on hold due to government shutdown. We have stayed at Four Seasons resorts throughout the world.. most recently at Gresham Palace in Budapest, Four Seasons Jackson Hole and the Four Seasons in Rabat. All of these were excellent. Rancho Encantado doesn’t come close. It isn’t in the same league and frankly does not live up to the Four Seasons standards . Service is poorly lacking. Unprofessional throughout. We booked as a family 2 casitas. Upon arrival asked that they be close to one another. Was told that the property was “completely committed “ and the rooms were close together. Actually- the rooms were not close together and when booking it appeared that every room category was available. We asked if there was any possibility of an upgrade.. no no no was the response. There was absolutely no recognition whatsoever that we had stayed at numerous Four Seasons properties on many many occasions over the years. As we were staying two nights we asked the front desk clerk if we could be moved the following night. He said he needed to check with the manager- who was nowhere to be found. We asked specifically to speak to the manager. He never got back to us, however the front desk clerk called us hours later- they begrudgingly agreed to move us closer together. Separately- at check in- around 4pm- asked for the concierge who was nowhere to be found and had left for the day. Huh??!!! No one at the front desk had any idea which parks were open or not. What is this? Amateur hour? Have never been so disappointed by a Four Seasons property.

Tucked in highlands overlooking the desert, this hotel as all the amenities and excellent service you would expect. Highlights: we did the bike tour of the valles caldera. worth every penny. beautiful lush scenery you’d think you were in montana not new mexico. guide takes you there e-bikes are the bomb, scenery instagram worthy. don’t hesitate to ask them to light the fire in your casita. special experience to fall asleep by the fire. pool is a pleasant 83 degrees. do the sunrise hike off the back of the resort. beautiful. short 15 min drive to santa fe.

Beautiful setting in the Sangre de Cristo foothills made our recent anniversary stay at Rancho Encantado special. We experienced breathtaking sunsets from our balcony each night, thoughtful resort staff, and lovely grounds and landscaping. Our 2nd-floor room was large with a fireplace, spacious balcony, marble bath, and regional art and decor. Front desk staff surprised us with a special bottle of bubbles for celebrating and bartender printed a cocktail recipe we enjoyed so we can try to concoct at home! Hiked up in the hills behind the resort each morning, enjoyed happy hour on the resort veranda, and swam in the pool early evenings in the dappled light. Yoga class was offered one weekend morning and fitness center over-looked the pool area for a needed distraction while on the treadmills. Had numerous conversations with staff, all pleasant encounters, and management took time to greet us daily and share their favorite Sante Fe destinations when asked. Resort is about 15 minutes north of Sante Fe and was an easy drive for spending a few days downtown visiting museums, art galleries, and historic sites. We had a car, but the resort offers hourly service to downtown Sante Fe if you want to forego driving. We were absolutely thrilled we chose Rancho Encantado for our "home" and they proved that the Four Seasons will go above and beyond to please their guests. We will return again soon.

We chose the Four Seasons Resort Rancho Encantado in Santa Fe to celebrate our anniversary. During my massage, the therapist applied oil directly to my hair without asking. My hair was drenched, and I had no way to fix it before our anniversary dinner—it left me feeling uncomfortable on what should have been a special night. I reported the issue to the hotel and followed up by email, but I never received a reply. At this level of property, I expected acknowledgment and a simple apology at minimum. Four Seasons is known for its service philosophy, and I hope management reviews this situation so other guests aren’t put in the same position. The rest of the property is beautiful, but the lack of response to a clear service issue was disappointing.

Complete property power outage at 3a. At 730a, learned the hotel backup generator was also not working. No notes left for guests with explanation of issue/actions taken. No manager on-site. No coffee or continental food. Guests are just being left to figure out how to manage the situation on their own. And at 9am, the person at the front desk is left to field screams from angry clients about an unacceptable response to this issue. FS management at this property has to do better. Not impressed with my first visit here.