Four Seasons Resort Rancho Encantado Santa Fe

Oh my. This should not be a Four Seasons branded property at all. Nearly empty with guests, and after seeing their outdated, grubby pool area and other amenity areas, we checked out within the hour and moved to another hotel (with thanks to the Four Season general manager who facilitated this at my request). We will try this "resort" again after they complete a promised (long-overdue) renovation later in 2023.

The in-room fireplace service was an excellent touch during the March season when the nights are still a bit chilly.

The staff was so friendly and accommodating. Beautiful views. Heated outdoor pool, we swam in the March rain.

The hotel was below our expectations for a Four Season property. Well below. We arrived to find out that there was no food service after 10:30 PM, including room service. The following morning we ordered breakfast, but the entire order was wrong. To the managers credit he comped the breakfast. That night again we ordered food, after we ate went to bed, the next morning ants were all over the plates in our room. The entire hotel service was slow, poorly trained for Four Seasons standards. There were a ton of little things that just added up and up, like several times we went in and out there was no door opening, the staff was on the phone. There was only one food option on the property, bar food, this was the same menu for the bar, the restaurant and room service. The bright spot was the manager Roberto, who gave us a credit upon leaving and listened to our experience. We will certainly not return and like all our experiences we will share how poor it was with friends and family. The Four Seasons can do better at this property.

The property is in the mountains outside Santa Fe. They have a shuttle to take you into town so you don’t have to drive or try to park. Everyone of the staff was friendly and went out of their way to make us feel welcome.

Delightful staff, beautiful setting, quiet property and guests. Loved the real fireplace in the room and on the patio. Spa staff and facilities are excellent.

Excellent facility and staff.

This is a 5 star resort except: 1. The paper products in the bathroom, although eco-friendly, were unacceptable. 2. The size of the soap at the sink was unacceptable small. 3. All the pumps on the bottles in the shower did not function well. 4. There was an obvious bulb over the bathroom sink that was burned out and never changed during our stay.

The staff are incredibly friendly helpful and welcoming . The property is gorgeous !

Fantastic property with individual casitas each with their own fireplace. Tranquil, quiet, overall fantastic