Hampton Inn Rockford

There seemed to be a lot of construction going on around my room so it was very loud during the day. Breakfast offering was underwhelming.

No one at front desk upon check in or out. Waited 10-15 minutes for someone to come to desk. Staff Was not capable of adding HH number. Mold in the shower. Breakfast was not up to normal Hampton standards. They didn’t offer yo bags for breakfast and were out of many items, showing empty racks, holders and dishes where food was supposed to be offered. Ask kitchen staff and they said what was available was out.

The keys were not working.Someone had to walk us up every time we went to the room. The coffee pot was busted.The water went all over the floor could not have coffee the next day. We went down for breakfast at 8:30.There was literally nothing left.Nobody was feeling up breakfast

The hotel is very old, and the bathroom door is not working. The cleanliness of the room wasn't as expected

We came in late after going thru Chicago in heavy rain! We looked on Expedia for a place to sleep. Many options in Rockford. We choose the Hampton by Hilton because Expedia gave in an "excellent rating". We almost choose the good or very good... but after a long exhausting drive we wanted a nice place, pool and a good brea kfast for our two grandchidlren. The front desk person was not there ... and we stood for some time to check in. We noticed a sign that said - pool temporarily closed. She said -- well it was on your confirmation email. IT WAS NOT. She didn't apologize... just said the facts. Next: On your website the room we reserved says: Sleeps five. No way. Next -- breakfat til 10:00 am. At 9:30 am there was no eggs, hash browns and the meat. -- whatever that was supposed to be. There was NO one around so another guest went to front desk.They located someone who said .. sorry -- we ran out. We went to the front desk and she said sorry -- we rain out. I asked how could you advertise breakfast til 10. We asked to talk to the manager who isn't around til the afternoon she said. She said ... the could give us a 10% if we were Hilton members. Change their ratings please... so other Expedia customers are not infludenced to spend extra money for terrible service and a disappointing stay.

We enjoyed our stay. Very friendly and helpful staff and the rooms were updated and clean. The morning continental breakfast was good; with plenty to go around. The only down-side was the pool was unfortunately out of commission during our stay. Not a big issue for us. However, many younger ones were disappointed to say the least. I would still recommend a stay here. Thank you for making our stay a pleasant one.

Convenient location, clean hotel, lots of convenience accessories in the room. Helpful staff.

First morning breakfast area unclean and waffle batter everywhere and out of batter. Did not stock well. Some towel holders were loose didn’t use afraid they would fall off the wall. Thermostat i couldn’t adjust only by 1 degree.

We were overall disappointed with our experience at this location, and will not return here. Cons: Our room smelled strong of chemicals, and fragrance doesn’t typically bother us, but our whole family woke up with a headache. Our room was incredibly damp, our pillows were wet and the floor was slippery (the laminate flooring was sprayed with some sort of oil based cleaner). We stayed on the first floor, and the window did not lock- anyone could’ve opened it from the outside. Pros: the free breakfast was decent and the late checkout was nice. The fridge in the room was slightly larger than most hotel fridges. Overall we would not stay here again, and we would not recommend.

Breakfast Bed Rooms

—-