DoubleTree by Hilton St Paul Downtown

Parking Room size Hot shower

No continental breakfast

Great place to stay, Too much homelessness, dirty area, not many dinning options.

Our room was very dirty. Crumbs left on tables, you could tell it had not been vacuumed in awhile. We walked to the Palace Theater and it was very unsafe up the street.

Location

Only issue was when attempting to check out the lady working seemed annoyed when I went to check out- She just said sarcastically “there’s a box to put your room keys in” ……. Not thank you or have a great day.

Good

The front desk staff was amazing, helpful for parking etc. She was awesome. Room was small, smelled of smoke. Over looked a ballroom which was noisy as they were having a wedding or something. Area outside had many people loitering throughout the day and night. Made us feel uneasy to walk places. Ubers were easy to catch though.

The bathroom was gross and had crud built up in corners of the room. The bedsheets smelled weird. The hallway carpet (floor 16) was bubbling (?) as if there was previous water damage that wasn’t properly fixed.

Front desk lady not all that friendly but everything else OK.

We prepaid for 2 rooms. Only 1 was ready when we arrived so we checked into 1 room and put all our bags in there and then went t a concert. When we came back at 1am they had given our other room away that we had already paid for in full. You cannot put 4 grown adults in 1 king size bed. We then had to cancel our other room and find hotel rooms an hour south of St. Paul because everything was sold out. The rooms were already paid for before we even arrived and they gave 1 room away with no notification so we had nowhere to sleep and they wouldn't even help us find another room anywhere else. Terrible service. We checked into a hotel in Rochester at 3am. I am terribly disappointed in DoubleTree and this issue

Lots of homeless around property