Fairfield by Marriott Inn & Suites Charleston Downtown

Ants! While our car was parked in the mandatory $35 a day valet parking, it was infested with ants. When we brought this to the attention of the valet, we were told that another guest had the same issue and they would park our car in a different place. He said " Google says this place is sitting on an ant bed". When asked what they were going to do about the ants, we were told ask the front desk. At the front desk, there were two people and they were busy. The gentleman, I believe a manager, told us to tell the valet about the ants. We stated he told us to come talk to you. The gentleman walked us outside, I believe to get is away from the other guests while we were talking about ants. The solution the hotel came up with was to spray Raid all over the car. And left us to wipe down the poison and air out the car. None of these people showed any concern. They actually acted like we were disturbing them by bringing this up. By the way. We were told by the valet that he has not looked for any ant beds and others have had this issue as well.

Just the location

Dirty rooms, needs a lot of upgrades.

Location from historic district

N/A

Close to hospital

Having to use valet parking Would not recommend this hotel

Not kept up. Shocking that a Marriott has such a below average lobby area. Rooms are good, ***Get up early, Breakfast stops at 9am. Paid breakfast and they stop refilling eggs, etc.. between 8:30 and 8:44 snatching things up a few min.

Great staff. Clean room. Complimentary breakfast

Unknown separate fee of valet parking mandatory to park at the hotel. Give the customer a heads up. Seemed cheap not being a 5 star hotel. Make sure to close your curtains. People next door can see in.

Location

Nothing

Staff were very accommodating and helpful, gave me extra towels when I didn’t even ask and were very responsive to any questions I had. Valet parking was easy breezy.