Crowne Plaza Englewood by IHG

Did have breakfast there but did have a late supper one night and it was really good

Hotel needs some serious upgrades. Water wouldn't drain away from sink in bathroom, toilet didn't always flush properly, couldn't get a signal on most of the tv channels

The staff were exceptional while being polite and professional. The room was a good size and very comfortable for the duration of our trip. I know it has become standard but I always appreciate having free wifi included in my stay.

The sink in the bathroom took a while to drain the water that accumulated when the faucet was turned on. The shower heads looked to be somewhat outdated. I would suggest there be a guide on how to turn the drain in the tub to prevent the water from remaining while taking a shower (some people like myself may not be accustomed to such things). I would also suggest having a guide for the television so people know what channels are available. I would even suggest investing in tvs that have streaming services built in or allow for individuals to "cast" from their devices so they are not limited to what is provided on the channels given.

Quite honestly awful. From midnight to 3am there was A LOT of dirty water leaking from the upstairs into our bathroom. We could not use the bathrooms as it was leaking in the shower and over the toilets. No one was around to deal with it. The next morning I asked to at the very least switch rooms, and the next room literally had the same issue. Water leaking from the ceiling all over the bathroom. We were only there two nights. They have not responded to weeks of calls about any type of refund or even partial refund. I have called and called, to never get a call back.