Hilton Garden Inn San Antonio Airport

Great staff. Great location.

Breakfast could have been better.

We have stayed at this Hilton Garden Inn multiple times because it’s convenient for our needs and has always been an easy option for us. Unfortunately, our last two stays have been disappointing enough that I felt the need to leave a review. Both times, the rooms did not seem properly cleaned. On our most recent stay, there were wads of hair left in both the bathtub and bathroom floor from a previous guest. Seeing something that obvious left behind really made me question how thoroughly the rest of the room had been cleaned, which was honestly pretty gross and uncomfortable. The air conditioning units were also an issue during both stays. They were very loud and did not cool the room well, which made sleeping less comfortable than it should be. One reason we like staying here is the convenience of being able to go downstairs, have a drink at the bar, and walk back to our room without having to drive or get an Uber. Unfortunately, the bar was closed both times we stayed recently, which took away one of the main perks for us choosing this hotel. Also worth mentioning: the elevator was broken during our last stay, and we had to take the stairs to the third floor. This personally wasn’t a huge issue for me since I usually take the stairs anyway, but it could definitely be inconvenient for other guests. We keep coming back because of the location and convenience, but after two disappointing stays in a row, I’m hoping management addresses the cleanliness, maintenance, and amenity issues.

Had some issues checking in the first day- some issues with the room here and there nothing major , quiet atmosphere everyone kind of minds their own , location was great about 15ish minutes each way to market square ,aquarium & river walk - we tried to stay out as much as we could with everything going on but the saving grace was Miss Alesiah W . She got right on the inconveniences and had such a great attitude always smiling and handling up. Made sure we were okay everyday after that and was so attentive. I would give her alone , 5 +stars ! If yall book here ask for her right away

My experience at this hotel was phenomenal, mainly because of the staff. Especially Alesiah. She was running around doing everything with a smile on her face, much like the staff. Ill definitely be coming back everytime im back in San Antonio.

Check-In: After a long flight the last thing I want to do is wait for extended times for check-in. I walked in the hotel and the chlorin smell from the pool about took my breath away. 1 customer was being helped and I waited my turn. There seemed to be a problem with the person checking in. I waited for 20 minutes before two more people came from the backroom. After another 10 minutes 1 of them said I can take you over here, REALLY! I was checked in for 2 days, 1 elevator was broken, they only have 2. The floor in the room was not vacuum as rocks rolled under my feet. The bar area closed. The restaurant was just a short order cook. Theres nothing around the hotel within walking distance besides a gas station and a card room. I had an early flight and the night manger kept saying he could not check me out without running a night report. This place is outdated, bathroom was terrible, and no customer service. I would not recommend to anyone.

The front desk staff was amazing and helpful.

Rooms are completely outdated. Chairs had holes and stains in them. There was also a smell throughout the hotel and especially in my room that was unpleasant

Nothing at all. Room was filled with mold and bedbugs. I was bitten several times by bedbugs and most of the amenities were “out of order”. We literally left in the middle of the night due to the nastiness!

I didn’t like anything at all. Breakfast was nasty! Rooms were filthy and was covered in mold and had bedbugs. My bed almost had someone else’s hair all in the bed. Room smelling like mold and mildew.

Came for a single overnight stay and will never go back. The parking lot had almost zero lighting. Upon check in there was a sign stating “break ins are not hotel responsibility”, weird sign but said okay. Woke up the next morning, tons of cars had their windows smashed in. Seemed like a regular occurrence as the hotel staff did not seem to care The hotel has a pool in the middle of the inside with CARPET around it that was soaked and smelled musty. The toilet would not flush because the flange was busted. AC was mildly functional. Daughters bed had hair on it (not hers) 0/10 - Never again!