Four Seasons Resort Napa Valley

Fantastic location. Rooms lovely and as always exceptional four season's service before and during my stay. Truss restaurant and bar was fantastic. Amazing filet steak and wine pairing. But highlight was the bar (thanks Carlos) and the sommelier team - Derek and Carlo. Had a brilliant rare and vintage champagne!

Four Seasons Calistoga was a 5 star experience from the moment I was greeted by the friendly and attentive staff. The room was spacious, beds were comfortable, and amenities exceptional. The pool area was a lovely oasis and the gym was well equipped for a great workout. The onsite restaurant served the finest organic, delicious farm fresh foods. Overall, the attention to detail and level of service were truly exceptional.

This is a lovely and very special hotel set in a magical setting surrounded by vineyards and wineries.

We LOVE this property. We have stayed at many Four Seasons property, and we will definitely be returning to this one again. The staff are awesome, the amenities are wonderful, and the location is breathtaking.

WOW!!! My wife and I love the Four Seasons brand, and over the past few years have planned most of our trips around staying at Four Seasons properties. While we live in California, we had not yet visited the Calistoga property. For our 20th anniversary we decided to book a quick trip to celebrate and check it out. Apparently this is a relatively newer Four Seasons, having just started in 2020/2021, and is attached to the Elusa Winery. The property is nestled into the valley with beautiful views surrounding the premises. The front office manager Franz was absolutely fantastic, connecting with us prior to our stay as well as within a few hours of us arriving. Let me just say that the rooms are phenomenal! All Four Seasons have their own unique style, charm, and personality, but this one is pretty spectacular. The scents from their bath products (Le Labo Hinoki) were enchanting, and the entire room experience alone was worth it for us. However, the pool and restaurants, and sunsets are magical. One of our favorite moments of our quick excursion was being able to check out bikes from the front desk. We rode into downtown Calistoga and checked out some of the shops and dining experiences. It's just a 15 min ride and a fun experience. Four Seasons staff, you are truly incredible! Thank you for being a part of our lives over the past few years, and we look forward to our next stay with you. 20 years in the books for us with many adventures planned ahead. Get ready for us, Four Seasons Madrid! You're next on our list.

Can't say enough great things about this property and it's staff. The weekend was wonderful. From the room, pool area, and the food at the Truss Restaurant for breakfast, lunch, and dinner were all fantastic!

Our family loves staying at Four Seasons hotels, however this particular hotel was disappointing. 1. check in - we were offered sparkling water or sparkling wine, but when we requested sparkling water, we were told there were no available and were handed room temperature bottled water on a hot day. Our kids were not offered anything. 2. The room itself was fine, albeit the beds were full size beds so it was tight for an adult and a child to sleep on. 3. Housekeeping - there were a number of small misses - left a robe on the desk instead of hanging it up, dirty table that was not wiped, refilled coffee pods with only decaf pods, didn't replace all the towels, sprayed a fragrance containing spray on one of the nights so we had to air out the room for 30 minutes. Definitely no sunglasses with wipes like other FS. Turndown service provided water for 2 people although there were 4 people staying in the room. 4. Golf cart - The resort is spread out with individual buildings. Our daughter was sick and could not walk. The golf cart required multiple phone calls over a span of over 20 minutes to arrive to help us. This was the experience multiple times through out our stay. We were told that the staff was overwhelmed, but when we walked over once (tired of waiting), there were people there and empty golf carts. 5. Pool - we were told there were kids pool toys but then told later that there were none. The family pool was extremely shallow, which is great for kids 6 and under but not for older kids. 6. Kids for all seasons - small room with a partition. There was a nice lady working there but the activities were geared towards younger kids (5 and under). There was a TV and one movie that the kids were interested in, but we were told since some parents may not want kids to watch TV, it was not possible to have it on. 7. Kids experience was lackluster. There was no welcome amenity, no stuffed animals, kids were generally not acknowledged. 8. Truss - Breakfast was fly ridden with some waitstaff who were inexperienced. Not the usual gracious experience. Dinner was disappointing. Dry house bread (not complimentary), completely burnt kid's pizza, lackluster Cesar salad. Inconsistent experience. We told them we were splitting the meal and they nicely plated the salad separately for us, but left the next two courses as is. 9. Water. No refillable water stations (bad for the environment). I asked for water at the front and was taken to the staff back office to fill my kids' water bottles. The water bottles provided by the hotel were also remarkably hard to twist open. 10. Tap water in the bathroom - noticed an algae odor when using the hot water in the bathroom at night. Pros: 1. Breakfast (the food) at Truss was generally good. 2. Spa - there was no gift shop on the premises but there were some merchandise at the spa, so we went there to shop. The staff was really nice to our kids and showed them a puzzle with they found very entertaining. Conclusion - we really wanted to like this experience, but there were just so many misses. Unfortunately, when we come back to Napa, we will have to try other hotels in the area.