Holiday Inn Express & Suites Phoenix - Mesa West by IHG

Good options on breakfast.

None

The sheets were not cleaned when used. And the tub had hair in it.

Friendly personal

I made a reservation with one of their online partners. When arrived they refused to honor the reservation, took money for out of my account and did not give a room. Now almost a week I still don't have my money back and front desk is way beyond rude and hangs up on me when I call.

Very clean rooms. Comfortable beds and pillows. Good service.

There is much sameness about Holiday Inn Express properties, but in this case, it was the people who made the difference. The front desk personnel were outstanding, personable, professional and knowledgeable.Stephanie and Maria made by days with their winning smiles and laughter. The room was comfortable and clean. I thought a little loud, then found the window was open. Even closed, there was highway noise but at least muted. One problem I had driving in from the north off Southern, a tree obscured your sign so I circled the area 3 times before seeing the hotel. The Inn could use a little capital improvement, but overall a decent place to stay.

The room reeked of over use of cleaning spray of some kind. Had to ask to change rooms. My eyes were red and watery . My husband and I felt nauseous from the over powering smell. Maria at the front desk moved us immediately. She even checked the other room for any orders. She was very kind and helpful.