Holiday Inn Express & Suites Phoenix - Mesa West by IHG

The staff are very friendly, the gym was clean and breakfast was great.

No complaints.

The room was clean with quiet halls.

N/A

Staff was amazing, the rooms and hotel very clean, and the breakfast was wonderful with many options. We had a wonderful stay!

Hall ceiling panels not clean. Bathroom doorknob had been replaced and door was left marked up. Bathroom smelled soiled.

Hotel exterior pretty run down. No heated pool, small jacuzzi. Breakfast just average

The staff was friendly. There was a young lady working on putting things together for the breakfast. She was very kind and even allowed me to grab my food early.

This is an older facility and not an original HI Express. And it shows. The rooms are much smaller, the breakfast area is really small. However food is the same and coffee is good.

The hotel is located in a busy area with a lot of big box stores and restaurants nearby. I really appreciated the free parking, as more and more hotels are charging for parking, including IHG brands. While the hotel has obviously had a facelift, the bones are old. The elevator is small and slow. The shower head was crusty with lime and the switch to turn on the shower was very hard to switch on and I was afraid it might break. The water pressure was weak. The lighting in most updated Holiday Express rooms is really bad. It's more mood lighting. It might look cool, but it isn't very functional. And it takes a engineering degree to figure out how to turn on and off the lights. The bed was comfortable, but the walls were paper thin and I could hear my neighbor's TV on one side of me, and the neighbor snoring on the other side of me. I did not have breakfast there, so I can't comment on that. My biggest complaint was the surprise $200 deposit required when I checked in. When I made my reservation on the company website, there was no notice that there would be a deposit required. Instead they have a notice posted at the front desk that it's required with no exceptions, and I don't believe they take cash or a debit card for the deposit. And the clerk told me mine was going to be even higher because I was local/have an Arizona driver's license. (?) But at that point they have you. You can either pay the deposit or leave and try to find another hotel. And it isn't clear if you decline to pay the deposit and leave/cancel your reservation if they'll charge you one night's rate for not honoring your reservation. Really shady. I would not stay there again just because of their shady business practices. In fact, before you stay at any IHG hotel, I would call the property to see if they charge for parking, require deposits, and if there are any other charges and fees. I have been trying to stay at only IHG properties because I am a reward member, but as soon as use all my rewards I'll no longer be staying at IHG properties. I've been burned too many times.