Hotel Indigo - St. Louis - Downtown by IHG

Location was good

Staff was hard to find, seemed like no one knew what was going on. Room smelled musty/ moldy.

Booked our room same-day on our way home because it was close to the arch. Check in process was easy and informative, but we didn’t like having to park off-site. Walking back to the hotel at 11pm in the dark felt unsafe. The rooms were comfy and aesthetically nice, but you can hear everything outside — even five floors up. Vehicles honking, trucks clanging, homeless people screaming… the works. We were also bummed when we went down to get breakfast to see a sign that said “sorry no breakfast today”. I purposely booked a place that included breakfast so this was sorely disappointing and ended up costing us more money in the long run.

We were charged 75.00 per room for essentials which would be refunded I haven’t seen it yet, the rooms were ok no refrigerator. We were charged 1.00 per drink for ice for our drinks, I would not stay there again.

Close to many attractions and restaurants. We didn't have to drive anywhere.

A/C did not work however they offered to put us in another room. It was comfortable and the weather changed so it was fine.

My room was very dirty. You could tell the floor had not been swept or vacuumed. There was multiple toenails I could see on the floor as well as hair. When I turned on the shower the water ran dirty into the drain... never have I seen that happen in a hotel. The front desk staff was very friendly and helpful during my stay. However, the overall cleanliness of the property was disappointing.

Location

No towels in the room, bathroom counter not cleaned well.

The view and the bed

There was no ice machine on the floor that worked, no refrigerator in room, and the phone didn't work

Parking was very inconvenient. I felt very unsafe at night walking to my car in the parking garage. The beds were fine, room was OK. Some staff were great, others were not helpful at all.

Close to major attractions