The Adolphus, Autograph Collection

Pedro went above and beyond to make my experience even better. He was very attentive and went the extra mile to make sure I felt comfortable and welcomed.

Service and attention to detail is top notch. Lots of people always willing to help. Brandon and Pedro were awesome. Our waiter Rito who helped us kost morning was so friendly and very prompt

Pedro is the man & made our experience very enjoyable. Great sense of humor.

We spent 2 nights of our holiday at the Rodeo Bar. Manager Kadir and Yusuf took great care of us. We will definitely come back

Very nice hotel. Eric provided exceptional service. I highly recommend this hotel.

My husband and I chose this property because of its storied history and access to restaurants and amenities within a one block radius. It is a gorgeous hotel, stately, old world with all the modern needs clearly incorporated. Upon check-in we were greeted by Raheema, who was professional, personable and incredibly caring. We didn't know that there were three wedding parties staying in the hotel. so naturally, room choices were limited. After having traveled for 36 hours, we wanted a quiet room. There wasn't really anything beside the room that reservations had already assigned to us. Despite every effort that Raheema made, it was the room assigned to us or one that was an upgrade. We consulted with Dan, the lovely manager, who was empathetic and subsequently gracious enough to offer us the only other room available at no additional charge. Being a Marriott Bonvoy member, Dan when out of his way to extend a special courtesy to us. We are so grateful for his and Raheema's kindness. Another important shout-out to Jimmy, one of the hotel's staff, a true asset. He really saved the day. I had called the front desk to find out where the ice machines were located. Eric at the front desk told me they were only available on the 20th and 22nd floors but that in-room dining could deliver it to us. He transferred me to in-room dining. No one answered after roughly 10 minutes, so I went on a hunt for them. I arrived on the 20th floor only to learn that the machine was out of order. I went to the 22nd floor, which didn't have any signs either as to where the ice machines were located. I wandered the entire floor. and finally stumbled upon a room where an ice machine had likely been located but where currently only wires hung limply out of the walls. I went downstairs to complain to Eric and as I did, the wonderful Jimmy intervened and brought us ice to our room directly. He's the kind of employee I would want to have on my staff. He was also so very helpful with our luggage and made sure we were comfortable and happy. We had a wonderful stay and would recommend this property to anyone!

The valet team is top notch! Friendly, helpful, didn’t have to lift a finger. Really nice guys.

I arrived at approximately 5:30 p.m. for a business engagement. As a frequent patron who has cultivated cordial relationships with your staff over the years, I mentioned that I might require an additional night. The front desk advised me to book the extra night via my mobile application using my loyalty points and to return at 11:00 a.m. the next day to check out and back in, assuring me I could remain in the same room. And if I did not need it they would just cancel at 11. Following that guidance, I booked the additional night and returned on May 25, 2026 at 11:00 a.m. Having completed my meetings, I no longer required the room and had already packed. I arrived at the front desk at 11 as instructed and I was unexpectedly informed that I had already been automatically checked in. When I attempted to clarify the situation, a gentleman summoned your manager, Deborah. Her demeanor was shockingly condescending and antagonistic. She insinuated that both she and her superior, Tim, regarded me as a problematic client and questioned the veracity of my account. Despite my calm explanation and longstanding patronage—including a recent anniversary stay during which service was exemplary—she dismissed me, refused to engage further, and instructed me to depart. Deborah summarily refused to provide a copy of my bill and insisted on charging me for the second night, asserting that it is policy to auto‑check in back‑to‑back reservations, irrespective of the advice given by the previous day’s staff. She further declined to address me by my earned professional title and spoke to me in a patronizing manner, as if I were a child. Such conduct is profoundly disrespectful and incongruent with the standards one expects from an establishment that benefits from my repeated business and the events I host there. I request a direct conversation with the aforementioned Tim, who allegedly shares Deborah’s negative impression, to elucidate why a loyal customer would be treated in such a disparaging fashion. This incident has marred an otherwise positive history with your establishment. Your immediate attention and corrective action are warranted.

Our room was spacious, comfy bed. and the bathroom was great—nice shower and amenities! The social lobby had such a chill vibe and warm, cozy atmosphere—so much history and art. And the rooftop pool was awesome! The service at the wedding we attended was absolutely first class in every way! We really loved our stay at this unique and special hotel.