The Chicago Hotel Collection Magnificent Mile

We have stayed at this location several times due to its proximity to activities we are doing during our stay at a reasonible price. I am well aware of the addtional fees which is why I have chosen to book directly through them to not only see that the fees are included with the booking but that we are supposed to receive a $25 discount booking direct after staying previously. Unfortunatley the last 2 years now the booking page tells me the ameninty fees and Recovery fee are included in my price when booking to only be charged for them still after check out. Last year I was able to get them refunded but this year Michael, the manager I spoke to prevoiusly, will not respond to my request for the refund that is owed. We even discussed this in person the day before check out. I have emailed, texted, and called several times and not one response. This is a flat out overccharge on my card and needs refunded.

Raymond was professional and very good Receptionist, He guided us throughout our stay at the host, Really kind and adorable

Although there were a couple problems with check in, the hotel staff, specifically Jermaine and Raymond were so polite and helpful, and without them we probably wouldn’t have been able to stay here. They are the best!

Raymond at Reception was very kind and helpful! He helped with my language and made sure were kept safe. Great service.!

Had an amazing time here i went for friends birthday she got a suite and it was beautiful !! Everyone at the hotel was so nice and helpful especially Raymond ! He works at the front desk and he was so sweet!! So trust if you go there and see him you be in good hands !! 10/10 would recommend also the breakfast was delish and very warm none of the food was cold which was good !!

After booking my stay and paying $150 for 2 nights on super . Com I got to the hotel and they told me I needed to pay an extra $300 dollars for my room for a mandatory “breakfast/dinner” fee!! Absolute scam would never come here again

I was charged a $69 “no-show” fee that was never disclosed anywhere in my reservation. If the people who run this hotel can add an undisclosed fee for a no-show, it raises real concerns about what undisclosed fees other guests might encounter. I’ve attached screenshots showing exactly how this unfolded, as well as a screenshot of their posted policy. I accidentally booked for the wrong night — my mistake — but their written policy clearly states the penalty for a no-show is “100% of the stay,” not an additional fee. When I contacted the hotel, they first insisted this fee was part of their policy. When I pointed out that the policy says nothing about a separate no-show charge, they claimed they never charged me. I then sent them their own receipt and a screenshot from my credit card. After that, communication stopped. My issue isn’t the booking error — that part was on me. The problem is the undisclosed fee and the lack of accountability once I questioned it. Based on my experience (and after reading similar reviews from others), travelers should review their bills carefully and be aware that unexpected charges may not be refunded.

I love this hotel. It’s beautiful. Amazing room! Spacious. Great rooftop bar! My only complaint goes to Jose, 10/27/25 during breakfast at 10:10am - he was arguing with 2 woman whom had come into the dining hall for breakfast. He told them it was too late to get breakfast even though it wasn’t even 10:30 yet and they just stocked the food. He was raising his voice at these two woman till my fiancé and I had to step in. It was completely unprofessional. To try and deny food when they’re paying customers to raising your voice at them, screaming practically all because he would have to do his job, made me not want to stay there ever again. The way he treated those woman was insane and disgusting.

This place is an absolute S C A M. After I booked through PL and paid, on my receipt it said that “Resort Fee” may apply, and to contact the Hotel if we had any questions. So, I tried to contact them. They do NOT have a person to answer their phones. You must contact them through email or text. So, I sent several texts. I was told that they could not disclose the fees until after I stayed because “FEEs” varied. THE FEES are $146.70 PER NIGHT !!!! WTF? They will NOT waive these. You can NOT cancel your reservation. You can’t NOT talk to a person on your phone. When you text, they won’t disclose fees unless pushed. Regarding the hotel, the location is awesome, but the hotel is MID. Dated, run-down, and the service is a terrible. It is next to Northwestern Medical Center, so I’m sure a lot of patients and staff are deceived into staying here by the Bait-and-switch on the rates. If your company paid for your room you’ll have a nice surprise on your CC when they add in the resort fees of $146.70 per day and you’re responsible for that fee! My advice is to cancel your reservation and stay with another brand that is TRANSPARENT with their pricing. This is a very MID hotel, not on par with the Intercontinental, VoCCo, Marriott or several others we have stayed at. The dishonesty is appalling!!!!

Biggest scam I've e ever encountered .I was informed when checking im that I hD to pay 141$ per day for their all-inclusive plan which they said was mandatory. I booked via Expedia and nowhere was it mentioned they were using a 3td party to book or that there was a mandatory resort fee. My booking confirmation and invoice receipt didn't mention anything about resort fees. I showed this to the front desk and they kept saying I booked with a 3rd party and unless I paid them 282$ I wasn't checking im. I called Expedia and after 1.75 hours on the phone they said I could van el my reservation with a penalty of 125$. I had paid 245$ snd when I looked for a different hotel given the time of day the cheapest was 425$ per night. I was im town for dinner and had no use for a 10$ dinner voucher. I went to use the dinner and drink voucher on my 3nd day and gave the vouchers to the server. When I checked out my printout did not reflect the vouchers. The front desk said they don't apply them! And there's nothing they can do. They gave me a card with an email address. So far no response to my email. So NEVER STAY AT THIS HOTRL. I've stayed at hotels in Chicago over 200 times and have r ne er experienced this. Expedia posted my review, hidden in the May 2025 reviews when I was there in October 2025. Today my review was removed.