The Chicago Hotel Collection Magnificent Mile

If I could give ZERO stars that would be more than this hotel group deserves. FRAUD. EXTORTION. BAIT AND SWITCH. All the words for sneaky, intentionally misleading advertising. I booked through Travelocity and was impressed with the “all-inclusive” amenities advertised on the site. I read ALL the fine print just to make sure there would not be any surprise charges since I am a single mom on a budget and I was coming to Chicago to visit my kid who goes to college there. Imagine my surprise when I was told the $300+ I had already paid was for the “room only” and that I now owed over $281 in “mandatory amenities fees.” This is a completely unethical (and I am currently looking into whether it is also illegal) business practice. I will be pursuing a full refund of both the amenities fees AND the room charges and if Travelocity can’t help me, I’m betting a lawyer will. BEWARE - YOU WILL BE SCAMMED IF YOU BOOK A ROOM HERE

This hotel should not even be listed on Expedia, TripAdvisor, or any other booking platform. I booked 4 nights (Sept 22–26, 2025) through Expedia for $449.97, only to be forced at check-in to pay an additional $563.28 in undisclosed “resort package fees.” These hidden charges were actually higher than my original booking price. Management’s response was dismissive and copy-pasted, blaming Expedia instead of taking responsibility. This is not a one-time mistake — it is a systematic business model built on deception. At check-in, the staff first asked for my Expedia receipt, then immediately added the hidden charges. I personally witnessed another couple facing the exact same problem and spending hours on the phone with Expedia. The so-called “package” (drink vouchers, small dining credit, bottled water) is useless for business travelers like myself. Facilities were outdated, the sink drained very slowly, the carpet was stained, and no housekeeping was provided during my entire 4-night stay. This property ranks #215 out of 215 hotels in Chicago on TripAdvisor, and the reason is clear: a long trail of complaints about fraudulent and misleading charges. If the fees were really as “transparent” as management claims, reviews would not be overwhelmingly negative. The only positive is the location, but with dozens of better hotels in the area, there is no reason to subject yourself to this kind of experience. Avoid at all costs — this hotel operates on deception, wastes your time and money, and should be removed from major booking platforms.

Absolutely despicable their business practices. Hidden fees. Avoid at all costs. Read the other complaints. I do not know how this place is allowed to operate. Stay away.

The customer service is horrible. You can’t even call and get in contact with this place. I’ve been trying to call to cancel and do it online nothing is working, yet they are trying to charge me the full amount for not canceling

I would definitely not recommend this hotel got charged a extra 280 dollars per person for a 2 night stay even though the room was booked and paid for most was for a food and drink package that should be a option not compulsory ironically you get a 35 dollar breakfast voucher that covers a cold buffet style meal that you wouldn’t pay for if you was served it and 10 dollars for a evening meal that doesn’t cover the meal so you have to pay on top and drink vouchers that don’t really cover any drinks this is a stealth scam to get more money out of you Free bit of business advice charge what you actually want for your room and then offer this package as a extra but if you done this your hotel would go out of business

The only good thing about this hotel is the location. They do not believe in customer service. They email you saying things are complimentary and then charge you for them. They blame the 3rd party site and when I confronted them with the welcome email they sent me it called everything all-inclusive and complimentary then they ghosted me. The staff is rude and treated everyone like an inconvenience. Just gross behavior. They are making no attempts to fix this but certainly enjoy taking money from people. Would NEVER stay here again. Clearly I'm not the only one who feels that way. The manager continues to argue on here. If you cared about your customers you would up your nightly rate and stop ripping off your customers. We didn't use anything you offered because I didn't come to Chicago to be forced to eat hotel food when I can't even get a coffee maker in my room. I have ALL of my screen shots and none of it was mentioned.

From the minute we entered the hotel I was disappointed. The receptionist was extremely unwelcoming and then on top of this the fees that had to be paid $500 for 4 nights!! I knew we had resort fees to pay but we were told prior it would be €335.44, I’ve read this is then for the benefits package, no water was given over the full stay which is detailed 6 bottles of water a day and I had no WiFi the whole stay…the room was cleaned on our last day. Overall extremely disappointed and won’t be booking this hotel again, I find it absolutely ridiculous that a €500 fee was charged for 4 nights.

Absolute joke of a hotel complete ripe off and scam, definitely do not book the fees are just ridiculous that you will be charged apon check in, I was told these fees are Mandatory for all guests they charge you per night so for 5 nights it was as follows: $20 Reservation Recovery Fee — 5×$117.40 + $99.95 Guest Amenity Package — 5×$586.70 which adds upto $704.10 this is charged on top of what you've already paid for the hotel room, if booking through 3rd parties they do not tell you nor included these fees don't get caught out and avoid!!!

HORRIBLE. Hidden extra fees were ridiculous did not know what they were charging. Charged additional $800 when we arrived when they know that you have no other option and desperate, and then my friend arrived separately and ALSO CHARGED HER AS WELL A DIFFERENT AMOUNT. Had to get her money back but why did they charge another random price, it's like they pull the number out of thing air and start charging. Front desk useless and made the experience horrible DO NOT RECOMMEND GO SOMEWHERE ELSE

They trick people by hiding fees until check in. The hotel staff is rude and they will charge you for the whole stay if you decide to cancel.