Hotel Indigo Dallas Downtown by IHG

Esta bien ubicado pero todo lo demas es negativo hay otros hoteles mucho mejores

El Hotel esta en remodelacion, no hay lobby ni bar esta informacion deberian divulgarla en su pagina porque de haberlo me habria ido a otro hotel El hotel es viejo y mal mantenido tiene mas de 100 años

My stay at the Hotel Indigo in downtown Dallas was absolutely terrific. The room was nicely appointed - great layout and good furnishings (nicer than I expected, compared to other hotels in the same price range). The bed was very comfortable, the thermostat worked beautifully, and the bathroom was spotlessly clean and stocked with nice toiletries. They are in the process of renovating the hotel - but the construction in progress didn't take anything away from the great experience. I wouldn't hesitate to stay at this hotel again.

Not a lot really but it was in fairness undergoing renovations. That was a shock on our arrival.

As the hotel was undergoing renovations we accepted the tempory check in desk in the hallway. But the receptionist never once apologied for the appearance. While he wasn't rude at anytime he had a stern manner. The real proplem was hes misreading of our reservtion. We paid in advance for parking but he told us we could self park or else pay for valet parking. Because he checked in both rooms separetly he did not see the parking included on the second room. when I pointed this out he said we should take it up with booking.com. It was only when he charged the second room more than the first room that he took interest and the valet parked the car. We didn't try breakfast as we were not expecting much based on our check in experience.

Everything at hotel indigo was amazing! They had renovations going on and it was still the best place we have ever stayed! Friendly staff, yummy food, clean and comfortable rooms! This hotel is in the perfect location!

We liked everything

We recently stayed here for four nights.On arrival there was a makeshift reception as it is getting renovated, the the renovation work should be stated when booking, the room is small and modern rooms and beds are comfortable but there isnt too much storage space. You were able to hang your clothes within the bathroom space. Also bear in mind that there is no room safe.Breakfast was ok but small in choice.Staff are friendly and helpful.

This is one of my favorite Hotel Indigos I have stayed at! There was a lot of construction happening, but that did not prevent me from having a great stay. They gave me an upgraded room when I arrived, I had valet take care of my car, and I got to relax and enjoy my trip. Breakfast was simple but delicious, and I loved that the hot water was instant here even on the 4th floor. Lastly, every employee was so kind and answered any questions I had. Highly recommend Hotel Indigo Dallas!

La ubicación

Arriving at a hotel at 2:30 in the morning after a long flight, with multiple delays and total exhaustion, should have one simple reward: a ready room and a bed to rest. At Hotel Indigo Dallas Downtown, the reality was quite the opposite. Our stay had been booked and fully paid for months in advance. However, upon arrival, the receptionist —whose name started with M— informed us that, due to a supposed “technical update,” they could not give us our room. Whether this explanation is true or not, what is completely unacceptable is that we were not warned in advance, especially when the hotel advertises a 24-hour check-in service. What followed made the situation even worse: we were left waiting for nearly 40 minutes at 3:00 a.m., in a city we do not know, completely exhausted after our journey. It is incomprehensible that, with a confirmed reservation made months ago, the hotel did not have a room ready for guests whose late arrival was entirely foreseeable. The lack of professionalism did not end there. When I asked to file a complaint, the receptionist refused to provide contact details for a manager or supervisor, which only increased the feeling of helplessness and poor customer service. To make matters worse, the situation continued the next day: we left the room at 9:00 a.m., and when we returned at 11:00 p.m., we found that the room had not even been cleaned. A basic service —the absolute minimum expected from any hotel— was simply not provided, especially after such a disappointing experience. In short, poor management, lack of foresight, inadequate customer care, and a complete absence of solutions. An experience far below what one would expect from a hotel of this category, and certainly not one I would recommend. Llegar a un hotel a las 2:30 de la madrugada después de un vuelo largo, con retrasos y agotamiento acumulado, debería tener una única recompensa: una cama lista y una habitación preparada.

Good location, clean, great staff. I was upgraded to a one bedroom suite..

Restaurant and bar were closed, but that was OK. Gave me an opportunity to explore downtown.

Good location; clean and comfortable

Re-facing going on. Terrible view