Residence Inn Colorado Springs South

Wonderful staff here. Upon check-in my husband mentioned we were coming from another hotel where we checked out days early due to so many problems we experienced. The staff upgraded us to a 2 bedroom 2 bathroom at no additional charge! The location is fabulous. Everyday walking out we had a beautiful view of the mountains. There is a pond next door with ducks, geese, swans and birds. Also walking distance to Target for snacks and food for the fridge. To be fair, here are a few things that we didn’t love, however they weren’t a huge deal: the fridge, microwave and AC are pretty loud. We had a hard time figuring out which bedroom was the master as the king bed was in the smaller bedroom and had a bathtub shower. Because of this our daughter got the larger room that had a queen bed and nice shower. The beds should be switched around IMO. Lastly the couch and pillows need a cleaning or some fabreeze as they smelled a bit musty. Overall a great place to stay with lots of room for a family and 3 separate tv’s.

I liked that it was conveniently located by many store and restaurants. One thing i didn't like was there was only a couple older sheets and a thin blanket for the sofa bed.

Covid 19 only problem. Staff and room comfort very good

Great location and staff was extremely friendly. Rooms were good size for family.

The location, comfort, and a top rate staff. Definitely a great value and worth return visit. The staff at this hotel exceeded expectations.

New room. Appreciated the cozy open desk in the living room space for the Zoom session and class I taught from it. The 2 screens and Netflix, HBO2GO, YouTube options were a fine offer if I only had more than an hour chill time to enjoy. Great space and friendly staff at the CO Springs Residence Inn too!

The front desk folks were nice, the breakfast was great. I specifically booked a suite with one bed and a pull out sofa for myself and a friend for an event we were attending, for 2 nights. My friend needed the bed as she has an issue with her back, so my intent had been to sleep on the pull out. The first night we got back to the room late, the pull out was not made up, I found the sheets but they were too small (for a twin) so I folded the sofa back up and slept on the couch. The 2nd night I asked for right sized sheets and a blanket so I could make up the pull out myself, but when I went to do so I discovered the mattress was almost nothing! It was about 3 inches thick, VERY worn to the point where you could feel the springs! Impossible to lie on, much less sleep on, so folded it up and slept on the couch again. The next morning at check out I expressed my disappointment with the entire pull out experience. I was told that because I booked the room through Expedia, and not directly with the hotel, that all they could do is sign me up for the hotel rewards program and give me "a few extra points" for the stay. TOTALLY UNACCEPTABLE, I would absolutely expect the hotel to stand behind their product considering I paid for a suite and had to sleep on a COUCH for BOTH nights... no matter how the room was booked. I will never stay at a Marriott again - customer service is EVERYTHING. Very disappointed!

The hotel was clean and the service I received from the front desk was great. I was upgraded to a larger room and check-in went smooth. Visited the reception in the evening and drinks and small apps were good. I will make this my hotel when traveling to the springs.

As a family we love these hotels where we can book a 2 room suite. This hotel is nice and in the right area for what we needed. The front desk help was very slow. Our room was nice and very clean. I love being able to get Netflix and other streaming services while staying at Marriott's hotels.

The location is great. We got a smooth check-in. We got right to our room. The hallways smelled musty. Like a retirement home if you've ever been to one. The walls are thin we could hear the people above us all night long and all the doors slamming. And the first morning we woke up to a tick and some small bugs in our bed. The front desk said they would change the sheets for us but never followed up. I would have changed room but we had all of our stuff put away and it would have been too much of a hassle. Breakfast was good though and water was super hot for my showers. Not sure I would stay again I was pretty out off by the bugs. I emailed corporate