Residence Inn Colorado Springs South

We had a great time felt safe and welcomed! Quiet and calm and beautiful hotel

Staff was amazing. Super clean. Great stay

I thought the place could use an updated sofa. Everything else was great. Customer service 10!

This is an older property but the rates are very reasonable. You get a lot for your money at this hotel. Small breakfast in the morning was nice. Nice big seating area by lobby is very nice as well. I needed a late check out as I had a flight to catch in the afternoon and the front desk personnel working the early morning shift took care of us which was great.

They cancel my reservation same day ,I make my reservation with out notice. I arrive to the property i don't have a room to stay bout my credit card have a charge for.1,053.68

We stayed here 3 nights as a family in August 2024 - typically choose residence inns for family travel due to separate bedrooms from the family room. This hotel is dated and needs updates. It took 3 rounds of keys to get into our initial room (323). No apology from the front desk, and also no recognition of Bonvoy Titanium status or upgrade offer. Eventually the maintenance man (Isaac) fixed the key situation (he was great). He did say our room hadn’t been open for a while. The window had been left open, and it smelled like the deep fryer from the restaurant next door. I asked to be changed to a 2bed and was eventually accommodated the next day. I sent a note via the app about the smell and eventually was communicated through the app that a new room (105). Again key issues, in total I think new keys had to be issued 5-6 times for the entire visit. Isaac came through again and said he’d fix the issue, and he did. And again no apology from the front desk. Once settled in the new room - my 2 complaints are internet speed (WiFi and tv/Netflix loading) and when I asked for additional wine glasses, the front desk clerk looked confused and went to go find more, but after 5+ minutes I left. I was granted a late checkout which was appreciated. Breakfast was good, location is good, but these rooms need renovations, and the staff could use a lesson in customer service, especially for elite members.

I would highly recommend this hotel. The area is great, close to dining, shopping and also the highway if needed; however, it is very quiet. The suites are spacious, very clean, they have a small kitchen, dining and sitting area. They also provide a large desk to work with a fast internet. I would definitely stay at this hotel the next time I'm in Colorado Springs.

My family and I had a great stay, service was great. The place was clean, the pool was great.

All good

All good service