Residence Inn Colorado Springs South

My guess is that corporate doesn't seem to care about this particular hotel. We arrived on Day 1 and they said the card reader is not working, we had to be let in our room. We are on Day 3 and still have to ask to be let in our room. I'm annoyed that I have to spend our last night here (day 4). My spouse is at a conference and staying here with the kids going back and forth with employees to let us in the pool and rooms has been inconvientent. None of the employees seem to have any updates on if the card reader will be fixed, "they're suppose to send someone down to work on it" is all that we are told. While the staff seem nice enough, it is unsettling that we have to ask a staff member to let us in our room each moment we leave and only THEY have access to our rooms. I do not recommend this particular hotel.

The hotel was amazing besides a group of men trying to get free upgrades even though the rooms they wanted was full and they just wouldn’t leave the staff alone about it

Room/plumbing was dated. Couch was very uncomfortable. Staff was amazing. Location was convenient, close to stores, restaurants, gas stations and highway. Breakfast was good. Hotel definitely shows its age. We will most likely not stay here next visit.

I will be staying here again.

Great stay! Love the large rooms and the wonderful staff! Would definitely book again

The thing I love about Marriott is they have the best trained people who understand they are in the Hospitality Business. No one else even approaches Marriott. It doesn’t matter if you stay at a Ritz Carlton or a Fairfield Inn you will experience an excellent staff focused on making your stay enjoyable.

Definitely staying again.

Property is very clean and staff is very helpful

It was a great night away for me and my wife and we enjoyed it very much!

Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.