The Waterfront Beach Resort, A Hilton Hotel

Ótimo

Sem problemas

This was a perfect location to celebrate our anniversary. We had to leave several times and the guys in valet were awesome and never complained about retrieving our car. The valet attendants Jaxson and Logan were polite and provided excellent service.

Everything was great. Service at frontdesk, cleanliness of facilities and room.

Understaffed at the pool area, Tried to order food and server would pop up ever 30-40 minutes. Also ,The store that sells pizza and coffee shutdown 15minutes early of the posted said hours of operation and the lady was rude about it when asked.

Waterfront is a large, relatively new resort hotel on the Pacific Coast Highway in Huntington Beach. The main problem with this place is they overcharge for everything. The hotel was empty yet they do not lower rates. God help you if you have a large family, after they shake you down you would barely have enough gas to get home. Exorbitant room rates Fees everywhere, resort fee, parking fee, high tax fee, 18% service charge on meals, overpriced food including breakfast at $45 per person, drink costs. They gouge you at every step of the way. Wouldn’t it be-nice if they gave you some discounts along the way, oh no they extract as much as the market will bare. The hotel rooms are like a high end Holiday Inn, shower curtains, cheap art, decent bedding and quiet, very few people around our floor. Employees are nice, hopefully management does not exploit them, all polite and some older. The Pacific is a long walk across the PCH and crawling with people and surf shops. It would be nice to walk away with a good feeling about this hotel, when they take advantage of guests like this any positive feelings are gone. Be ware of this post covid world. Merchants and small business raise prices with glee and laugh all the way to their bank.

What a wonderful staff! Great service all around but Molly takes the cake with her hospitality and care. Next level! The entire valet staff (especially Mike, Evan, Tony and Aaron) were fantastic and efficient. Can’t wait to be back.

Our stay at The Waterfront Beach Resort (Hilton) in Huntington Beach was exceptional. The location, decor, accommodations and amenities were perfection. But the icing on the cake was the fabulous and detail-oriented service: Jasmine at the front desk provided exceptional customer service, she was kind and professional and helpful, especially when we needed to find a local urgent care for our young adult daughter who was sick. Delia in housekeeping was delightful and made sure we had extra linens and pillows and waters and tea for our sick daughter. Her smile was such a comfort. Julio and all the team at In-Room Dining were also kind and professional and very caring, making sure we had all that we needed for our stay and the right food for our sick daughter. Chez Brown was very helpful at checkout and corrected our bill with a smile! The service was definitely the highlight of our wonderful stay (despite our daughter being sick part of the time).

Everything!!