Santo Mauro, a Luxury Collection Hotel, Madrid

I just loved it here

Beautiful hotel, historic, quiet, elegant and the most delightful, helpful staff. Would happily return again. The atmosphere is very quiet though you are close to all Madrid has to offer. Nice place to get our internal clocks adjusted our first day in Spain.

Very close from everything and I really love the neighborhood. All the stuff was very friendly and helpful and excellent service.

I love everything about it.

An absolutely beautiful hotel, very well located in a great, walkable neighborhood. The hotel makes you feel as if you are staying at the home of your very (very) rich grandmother. It feels more like a swanky, elegant private club or extraordinary private residence than it does a hotel. The staff is top notch as is the breakfast. I'd stay here anytime. A++++

Absolutely fantastic! The hotel is gorgeous with elegantly decorated salons and the rooms comfortable. We enjoyed the breakfast every morning for five days and the service was professional and nothing but exceptional. The concierge and front desk were welcoming and so attentive that set the tone for a lovely long stay. They surprised us with a Roscon one evening for “Reyes” and it was absolutely delicious and made us feel included in the local celebrations. Without a doubt, we would love to come back to the Santo Mauro hotel in our next visit to Madrid.

The Santo Mauro is a beautifully restored and well-maintained palace with each room and suite donning a unique interior design. Upon arrival, you will be greeted by name by each department in which you interact reflecting the boutique feel of this lovely hotel. I was lucky to stay over New Years and definitely felt that my loyalty to the brand mattered. A lovely bottle of Laurent-Perrier Champagne and twelve lucky grapes to bring in the New Year! The concierge team is one of the very best with superior and prompt service and response to inquires and requests. Shoutout to Ingrid, Abagail, Ana, and Carmen. This hotel is in a quieter district yet within walking distance to many local attractions. The best of both worlds. Be careful — you just might want to move in full-time like a Duke or Duchess! 😊

Beim Roomservice/Restaurant ist noch Nachholbedarf da, auch die Kommunikation in englischer Sprache gestaltet sich beim Personal (ausser Empfang und Concierge) eher schwierig. Aber ansonsten gibt es absolut nichts auszusetzen.

Spectacular. Might be one of the best hotel experiences we’ve ever had. Looking forward to come back during the spring to enjoy the garden area!