Travelodge by Wyndham Rapid City/Black Hills

The bed was uncomfortable, the toilet didn’t work, the bathtub didn’t drain. Hallways and rooms were loud, lots of banging and yelling from other guests. Homeless people in the lobby. Breakfast was not served because of homeless people issue. Were homeless people in the parking lot speaking to me with profanity and snooping around cars.

The bed was comfortable and breakfast was good. Nice staff

Pool was cold and hot tub wasn't hot. Bathroom door in room didn't shut. The TV only had 1 channel. The shower head had extreme pressure that you couldn't change to something calmer.

No coffee at 7!

Nothing, terrible experience.

My stay at the Travel Lodge by Wyndham Rapid City/Black Hills, South Dakota was the worst I’ve ever experienced, and I’ve stayed at many hotels/motels in my lifetime. I booked a three-bed suite on August 19, 2024 and it was confirmed. One year in advance of the Sturgis 2025 event. On May 23, 2025, I received an email once again confirming my stay. One week prior to the event, I called the hotel to confirm availability. The person I spoke with could not help me and provided an 800 number for me to call. I called the number and received confirmation of availability. I was traveling over 1300 miles for this event and wanted assurance that there will be a place to stay. Upon checking in at the hotel, I was informed that my three-bed suite was not available and was just given to another group prior to my arrival. You can imagine how mad I was. I told the shift manager (Davina) that I had booked this room a year in advance and she informed me that there was no way that I could’ve booked the room a year ago. At the time, the hotel was being renovated, and the room would not have been available to book. She made accommodations for us by giving us a two-bedroom suite and a rollway bed. We had no other choice but to accept. No price difference was offered. We moved our luggage to the room and found the room was terrible. Listed below were the issues with the room: 1. The door was not hung correctly and was hard to open. We had to put our shoulder into the door to open it and had to assure that we pulled the door close upon leaving. 2. Due to the force required to open the door, the doorknob slammed into a mirror that was a makeshift door for a closet. The mirror could have shattered, leaving glass all over the room. 3. The closet did not have a hanger rod and hangers. 4. There were no suitcase racks available. 5. The couch and chairs were severely stained. We did not want to sit on them due to how filthy they looked.