The Ricardo Marriott DFW Westlake

Nice hotel and very good staff. Currently being remodeled. FYI - I could not find it listed on the Marriott Bonvoy website.

Great place to stay wonderful nothing wrong come back no construction anywhere . Will stay again I. The future concerts

LOVE

Hotel was too old for the price . lack of coordination between Marriott and Hotel.com on room charges. Next time I’ll deal directly with Marriott when booking my reservation

The property was under renovation, but I was not given any notice in advance. Mildew smell, cracked bathroom tiles, blood stain on the carpet, mattress was a dromedary, billed an extra $20/night for valet parking without notice, no room cleaning nor fresh towels until the night before my departure. Staff was very kind, but the stay was a train-wreck.

The hotel is under massive construction which isn’t noted on the booking site. There is a parking lot and parking garage, but you are not allowed to use them. It is valet only. Dumb here in the burbs and inconvenient. I was greeted with a rent a cop coming up to me telling me to move my car it is private property. This all is a harbinger of what’s to come. At check in I was told loudly twice my card was declined I pre paid with. I told them I knew it went through and they said it didn’t. Guess what? I’ve been charged twice, and after three weeks of the run around it’s looking like small claims court isn’t far off. Last but not least the very dated and dingy rooms at this hotel had saggy beds and one with a hair on it that wasn’t mine. The water was super hot and you couldn’t get it cool even. The whole room looks like another world compared the lobby. The construction also woke me up before my alarm. This should not be open. There are far better alternatives in this area. Do yourself a favor and pass on this Marriott.

The property was under construction.

We stayed for 3 days, rwo nights. The hotel is in the middle of renovations. We did not have a renovated room so it had a little wear and rear but was.clean. service was.excellenr. The pool was.nice but there qas some mold.near the bottom on the walls and some leaves. The robot cleaner was stull at work at 7 am.

Would had been nice to have a notice that there was construction taking place and i had no vhouce but to use the valet.

The location was convenient.

The hotel is being renovated and this isn’t advised. I sleep until 10 but it starts at 8am and was on my floor or right below as you can see the trucks in my photo. Additionally, there is tons of parking here with a garage, but a forced valet you have to use is on the side of the hotel. It’s a huge hassle to have this in the burbs when you need in and out of the car. It’s also an additional expense. They enforce it via a rude rent a cop who advises you that it’s private property and you can’t park anywhere. My room was dated with a hair on one bed. Finally, I was double charged and customer service is of no help. All around it was a disaster. Update the rooms and keep them clean. Be upfront about construction. Own up to and correct mistakes. Stop the forced valet in the burbs.