Sheraton Suites Chicago Elk Grove

Not enough options. No specialty creamers for coffee. Pastries were stale.

Lobby was hot, air conditioning was not working. The pool was supposed to be heated. It was ice cold. Telephones did not work, elevator was very slow. There was a sign on the outside of the elevator to dial zero if there was an issue, but the phone in that area did not work. No cameras throughout the property. Guests smoking marijuana by the main entrance. This property is dated, unclean, and unsafe. Our first room was not cleaned properly. The shower had hair on the wall as if a razor was tapped on it. Cracked tile in the shower. A stained mattress. We informed the front desk. We were told the room would be cleaned and additional towels would be placed in our room. Upon returning to our room nine hours later. Our room had not been serviced. We had to go to the lobby to inform the front desk. They offered us a different room and free breakfast for the remainder of our stay. The new room was worse. Mold on the ceiling of shower. Cracked tile in shower. Knobs of sink were loose to a point when water was turned on the entire handle moved. Old food was left in the refrigerator from the previous guests. And again only one face towel for a king suite, two adults. And the breakfast tickets were only for the buffet not cook to order breakfast. The buffet consisted of powdered eggs, potatoes, raw bacon and stale pastries. The coffee was empty and they only offered plain creamer.

Clean property, easy check in and out

Pool was closed but wasn’t informed prior to stay.

It was beautiful

The elevator was broken. It took a long time to get on the elevator it was only one working

I didn't like anything

I was surprised that I have two rooms booked under my name for 1 night when I only booked 1 room for 2 nights. Also, the lady at the desk was so rude..