Sonesta ES Suites Dallas Central Expressway

Bathroom towels were torn on the edges

Absolutely nothing

The room was filthy. There were roaches. No towels when I called for some I was told they had no dryer so they couldn't give me any towels. The room phone had no cord so I had to use my phone when I called the front desk about the towels and the room. Went to give breakfast a try there was nothing at all at 7am not even mix to make a waffle. I was so unhappy with my stay at this establishment never again!!

The printer doesn’t work. There is no free breakfast. They state the kitchen is under construction but it seems they need to hire someone to cook.

Had bugs in the room. The toilet was disgusting. The shower head was stuck on one side with no way to move. Constant smell of weed outside the room.

With exception of some deferred maintenance of the property our stay was very enjoyable. The staff were great and helpful. We were provided tips on nearby restaurants. The room was very clean and smelled fresh. Unit had everything we needed, Location was great. I would stay here again.

Comforters and sofas had stains, no toilet paper or soap, both room even after we asked to switch smelled like cigarette smoke. However, the guy at the front desk was nice.

We have stayed here several times. They have changed the breakfast to continental. The elevator was on the blink and the staff was so nice to move us. Best bang for the buck!

No light in bathroom Property in decline Breakfast very minimal. Not full as described. Had to ask for butter for toast. They claimed fridge broken, but other guests said it has been broken for days. They gave us 3rd floor room as our dog friendly room even tho we checked in at 4pm.

I travel a lot for work. This was by far the worst hotel I have ever stayed in. I feel obligated to leave review to warn others. The room we were given smelled like mildew so bad you could barely breathe. The smoke detector was beeping so loud directly over the bed, There was no way we would sleep, and there were still urine in the toilet . After being made to feel like we were completely inconveniencing the person behind the front desk to change rooms, we settled into a different room. It took less than five minutes of walking around in the second room for our feet to turn black, the carpet was so dirty. The next morning we realized we had no toilet paper so we called to get some and we’re informed we had to come down for toilet paper. After working we wanted to go out to diner. We called the front desk and asked for new towels and were informed, we could only get towels in the morning. We waited till morning and then we’re informed they had no extra towels and would have to wash ours (even though moments earlier I saw a housekeeper load towels on their cart). That was at 8:30. We were told 40 minutes. 4 hours and 4 trips to the front desk later they send my wife back with soaking wet towels. When I went down to confront the staff he was sitting behind a desk playing on the computer. I was obviously upset with reason the front desk person even got threading toward me. After a heated exchange they deliver different hot dry towels to my room 10 minutes later. Never stay here!

The pictures are definitely NOT from the property. It seems like this was an apartment that was turned into a hotel. The bed only had a top sheet and seersucker throw, no blankets. The doors separating the bedroom were just leaning against the wall. Our kitchen had 3 plates, a bowl, and a chef's knife, nothing else. The couch was one step above a futon. Definitely will not stay here again.