Sonesta ES Suites Montgomery

Tf

There was wall damaged in every room of our suite. Dirty laundry left in vanity cabinet. Grounds leading to our unit was not clean. We were on the first floor and the unit upstairs had children and they were noisy thru out the night.

This visit was not my typical stay for this brand, unit was in need of repair and updates.

The room itself was clean and comfortable. Kitchen chairs were broken and unsafe. Could not use them. The bedding was exceptional. Mr. Charles who worked evenings was very helpful and considerate. The daytime workers were not helpful at all. They stood around talking to eachother and ignored me I stayed a week and everyday i had to turn in towels to get clean ones so every day i had to deal with them. They never had towels at the desk and expected me to walk several buildings away to get 2 towels because they never let me get more than that even though I an disabled and it was more than 100 degrees. I would not recommend for vacation. Ok for regional work.

This was the worse hotel I've ever stayed in. We were just staying over night to break up the long drive to our destination. The place was dirty and sticky. They told us at check in they discounted the room (by $20) because 2 out of the 3 tv's didn't work. We stood up and ate at the bar because we didn't want to sit on any of the furniture. it felt like a film was on everything. Thankfully the beds and toliets were clean. If we hadn't had our 4 really tired kids with us we would have turned around and walked out and found another hotel. I wish I had thought to take more photos.

The coziness and the welcoming of the staff. Good location also.

It definitely needed to be updated and carpets replaced.

Not much

The place doubles as an apartment complex. Little to no parking and several people moving on the property. I felt unsafe!

I got to say that the entire front desk went up above and beyond … from Lashawn to Eboni even Lisa they even tried accommodating with a clean room it just want a safe place for me . Well o didn’t feel safe I believe it’s a

Check in was a breeze and the staff was very friendly. Rooms were not your standard hotel room. They featured two bedrooms and two baths. Some random things were broken in the rooms but that is the case in most places you stay. Also fruit flies everywhere in the lobby. Overall great stay for a night.