Seaside at Anna Maria Island Inn

Everything was perfect!

Best part is the oceanfront with private beach front and the ocean so close. It’s a simple and classy hotel. The Lavazza coffee machine was perfect for my early mornings outside my hotel door. We would go again

The rooms wer fabulous right on the water. The pool needed cleaned and the pool was a tad bit bigger than a hot tub. That was the only downfall for me.

Pool

It’s absolutely insulting how much this place charges and it is in no way a resort so the fact that they charge you fees to stay here when there’s no restaurant or any other amenities is ridiculous. Our family got a room that the air conditioning didn’t work and they put in one of those window units that are really loud and just don’t cool in this heat. Finally after pleading for a better room waiting hours for maintenance they moved my family, no discount or concession! We had to move in the rain. Not fun! We had no proof, but one of our gift items went missing after cleaning. But cleaning was subpar with a dirty coffee cup upon checkin so that led me to believe that nothing was really cleaned in the room. The decor is nice but there’s so much rust and dirt everywhere else that indeed it’s just lipstick on a pig. When they cleaned the room, they didn’t make the bed-ridiculous for what we paid. No accessibility to walk to the beach from your room or pool, you have to walk around on street side. Pool is very small and was locked in the morning so we just checked out and left. You can tell they genuinely don’t care about your concerns. Very insulting that they want you to sign a disclaimer that you will not dispute charges before you even get there that told me something.

Mediocre product, hight price worst service. The pictures looked amazing but when we got there we had to change apartments twice because leakage, finally we stayed in only one with no raining inside. An horrible feeling of being fooled when you pay $750 / night but they don’t spend a dime in new kitchen utensils or basic like a toilet seat that is not chipped. They could use some of the money they happily charge you in a decent sofa you can sit or renew furniture with stains. Outside furniture is also dangerous for kids, rusty and dirty. They keep texting you to check how is your stay but after replying with pictures all things that are wrong they don’t text you back. I am attaching pictures. We asked for beach chairs as we had only one to share with 3 other departments, I even told them I would be happy to help myself taking it to the beach. The rude receptionist told me they cannot let me take and someone will bring it to me, 3 days later I was still waiting. Pretentious service. It makes sense that in their terms and conditions they make you sign that you will not dispute with your credit card company and that any claims have to be with them and during the stay. Makes sense because if you have an issue and you let them know they ignore you.

We booked this trip through Amex Platinum, the first night we had no hot water. I notified the office the next day. They sent a maintenance man over and he didn’t know how to fix the problem so my husband told him what to do which was removing the knob and adjusting the temperature. The maintenance person was there for a very long time, after which whenever you used the shower, the floor would flood. We also informed that the internet for the TV wasn’t working, he worked on that and we still had issues with watching TV. Our room was next to a baby gate for the pool, so every person that came into the pool area the door would slam, this would go on all hours of the day and night. They gave us 2 rolls of toilet paper to last 4 nights and when we ask for more, they would only give us a roll at a time. We had to leave a day early as my husband was having a medical issue with his blood pressure. I spoke with the manager, and she offered a credit to be used within one year and the credit amount was $260.00 something which was an insult. I told her I had no reason to ever come back to this dump. When we got home, I reported it to Amex and found out the enormous rate we paid, 1st night $577.02, 2nd night $518.02 and 3rd night $329.22. Amex didn’t make this clear when I was booking online which I am taking up with them.

The view

Staff, bad noisy A/C, room in front of the road

Location

Shower size, water pressure, Price

We checked in at 4:00PM as required. It was very hard to even find the office and we walked all over until we found it. We paid over $600 for one night thinking that we should at least have a decent room. Wrong. Once we got in, the place stunk, it was old and funky and disgusting. We tried to let the room air out before dinner, but had to close everything up to go to dinner. After dinner we get back into the room and we just could not stay it smelt so bad and did not want to even think about climbing into that bed. We checked out of that room at 8:00PM and would never, ever go back. This is on the owner. If you are going to charge these rates, then give your customers the quality that they are paying for,