Hawthorn Suites by Wyndham Albuquerque

Shower in room did not work. Wasn’t offered a different room. It was evident the shower hasn’t worked for a while

We received a nice room after our key would not work after moving into the first room. The desk could not open first room with their key nor maintenance key. Finally door did open with my key and we were moved to another room where key worked however the shower only had hot water.

I booked through hotels.com and asked for a queen smoking. I checked in and the person at register put us in non smoking and stated it would be extra charge if we wanted to change. He then told us we had to put an additional 50$ deposit and it would be reimbursed at checkout. Checked out after 3:00am and was told it would not be reimbursed for a couple of days I asked for printout receipt and was told they couldn’t it would be on email

Customer service was good. Building is old and dirty. Mold was growing in toilet

Middle of night someone opened our window that we had no idea it was broken and assumed locked It was floor level . Toilet was not working and there was mold around the seat or growing bacteria, the sink was leaking and the carpet was wet . Bed was lumpy and smelled of mold in room. We called hotels.com & no help ! I was placed on hold and then eventually hung up after I requested a manager help the person looking for a room for us gave up looking . Assuming this site has hit an all time low in customer help ! We went with another online company & they were 10 times better !

It was are first time staying there. Me & my family enjoyed ourselves.

The experience was decent. The price was great for a Saturday and if I had the chance I would stay there again.

Was just ok. Found one bed bug on the stool

It waz just like home

Literally the most disgusting hotel/motel I’ve ever stepped foot in. Dead cockroaches, stained towels, blood spotted bed sheets, burned out light bulbs, clogged toilet... i could literally keep going and we only stayed there for 4 hours. We were passing thru ok a cross country road trip and needed a place to get good sleep for the road ahead. What we got was an uneasy feeling that our truck would get broken into, and a rock hard bed that had a matress so thin that it could double as a yoga mat. I will NEVER stay in a windham hotel again in my life. Please do yourself a favor and steer way clear of this place unless your looking for a place to shoot up some drugs.