DoubleTree by Hilton Hotel Jacksonville Riverfront

Location is a 9! That is it. Decor is severely dated 2/10, carpets are stained bathroom has dull tile and the bed sags in the middle. Bar is an after thought. The pool is open but very limited seating. Did not experience the gym but I would expect a 30 year old universal machine. The front desk and bell staff were in adequate for check in traffic.

Everything

N/a

Location

The property was outdated and had a bad smell in the room. The check-in was lengthy. I also received a scam call in my room at 9:00 pm requesting my credit card. I’ve stayed at other Double Tree Hotels before and was definitely expecting a nicer facility.

El microondas en el lobby, disponible sin tener que pedir ayuda a alguien.

Aquí tienes un mensaje en inglés con un tono respetuoso pero claro para tu review del hotel: I stayed at your hotel in Jacksonville over the weekend. I made this reservation about 5–6 months in advance and paid around $600–$860 for the stay, plus additional parking fees. There was also no breakfast included for three guests. Unfortunately, the experience did not meet my expectations for the price paid. The room did not include a microwave or refrigerator, and the carpets on my floor (4th floor) were extremely dirty. The ice machines on the 5th, 6th, and 7th floors were out of service, and I only found ice on the 8th floor. One of the elevators was also not working. Although the beds appeared clean, the carpet inside the room had a very unpleasant smell, and the balcony was dirty and smelled bad as well. The bathtub was heavily deteriorated and in poor condition. For the amount paid, I expected a much better quality stay and overall hotel condition. Unfortunately, I will not be returning, as I did not enjoy my experience.

Stayed here for Ironman Jacksonville. This is the most run down dirtiest hotels I have been too. I would not recommend at all and will not be returning.

This is the worst Hilton I have ever stayed in. I am actually crying in my room because it is so dirty, smelly, and disgusting. Unfortunately I got in late and tired. I dont think i can stay all night here. Truly disgusting rooms, the carpet is so dirty and smelly i dont want to take my shoes off! I have NEVER stayed in a hotel with this low a level of cleanliness in my life. Im so afraid. I feel like im in a third world country. This is a one star hotel. Fully expect to see critters.

I went with my family to Jax Fl for the first upon arrival early to the hotel with 3 little kids with loaded van was little nervous and anxious not knowing what to do with hand full of little kids . Upon arrival it was pleasant to meet Ahmed the valet attendant whom was pleasant welcoming, he noticed me anxious he calmed me down and he was great assist throughout my stay . Helping loading offer direction…….,

I paid for it but was told they didn't see it included in my stay

Nothing

There was rust in the tub and the room was dirty

Old property and over priced