DoubleTree by Hilton Hotel Jacksonville Riverfront

This hotel is WELL OVERDUE for a renovation. The carpet and chairs in the rooms are stained, the showers leak and create a mildew smell that permeates unless the AC is cranked. No mini fridge or microwave! don’t beg for an upgrade- even if your a diamond member- they won’t accommodate you. The only decent room was a suit- do not waste your money on anything less- it’s an extremely unpleasant stay. Food & Service at the bar are good.

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Location on the river

Outdated rooms

My wife and I were in charge of the decor and organizing my Navy squadron's reunion for almost 160 people at the hotel and it was awesome! The location was exceptional for our group. Easy access to the water taxi for other events was definitely an added plus. The DoubleTree Riverfront hotel deserves a 10++ for everything they did! The hotel staff was amazing and every single person went above and beyond, and directly aided the reason for the reunion’s success, and we do mean every single person! Sara, the sales professional was extremely responsive, easy to work with and connected us to the right people to work with. Apollo managed the banquet room, and he knows the event business. He was directly responsible for all the interworking’s of our large banquet, technical requirements and success of the banquet. His help in the PA/sound system and up-lighting was instrumental in making the event a success! He even created a custom menu for our attendees to review prior to entering the buffet. Last minute requests?...No problem! Judy made the buffet dinner run flawlessly. She released all the tables in systematic order getting everyone through the line in record time. The dinner was served on time and it was great! Hat’s off to the chef and team! We had some ADA veterans and those who had a little more difficult time moving, so Judy had the staff serve the dessert, a very honorable and much appreciative gesture on her part. We couldn’t thank her enough! Kevin, Joe, Troy, Michele plus the bartender were outstanding in flipping the room for the banquet and setting up the room’s tables and chair covers. All had amazing attitudes and took care of every detail requested. Ezzy and her staff in the breakfast room simply excelled in their service. They made us all feel so welcomed and the food was very good. We talked to several attendees at the banquet and a common theme was how extraordinary all the hotel staff (and I mean all) was, hands down great. A big thank you to everyone and DoubleTree family!!!

The staff was was great - Very friendly and helpful. They are hamstrung by an ageing hotel that needs a major renovation

The room was very small and dated. Furniture was stained. Cabinet doors were broken. The bathroom was so small it was difficult to use. We booked a junior suite and this was anything but that.

Nasty. Dirty floor, dirty shower, really run down. Would not recommend.

Rambo at the bar is THE BEST! We’ll be back for sure, just to see him. You should make him the president of the hotel, actually. He’s warm, funny, quick, yet professional. He’s one of the favorite people I’ve met in a long time!

My organization Chapter was here for the weekend. Richard and Ezzy at the restaurant were amazing!!! The Staff were very pleasant and very welcoming. Also, Alvita at front desk was very helpful and polite as well. I enjoyed the hospitality here!

We had the best experience with LaToya Gibson. She was amazing getting us settled in our room at check-in. Kudos to Ms. Gibson. There could be a better job with cleaning. Once arring to our room, there is hair in the shower and on the ceiling of the bathroom. The tub is not clean. I had to ask the cleaning service to clean it.