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9.6 / 10 Guest Rating

The Level at Melia Castilla

Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020, Madrid, ES

The Level at Melia Castilla - main view

About the Property

Luxurious Amenities
Pamper yourself with onsite massages, body treatments, and facials. Enjoy the health club and seasonal outdoor pool for ultimate relaxation.

Dining and Entertainment
Indulge in delectable meals at L'Albufera Restaurant or opt for 24-hour room service. Unwind with a drink at the bar/lounge and enjoy snacks at the coffee shop/cafe.

Convenience and Connectivity
Benefit from amenities like complimentary WiFi, express check-in/out, and event facilities. Stay entertained with 32-inch LED TVs and stay connected with free internet access.

To book your stay at The Level at Melia Castilla and experience luxury in Madrid, reserve now!

Facilities & Amenities

Free breakfast
Express check-out
Fireplace in lobby
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. The seasonal pool will be open from June 17 to September 01. Pool access available from noon to 8:00 PM.Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night Ā· 2 adults

Available Rooms

The Level, Premium Room - Photo 1
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The Level, Premium Room - Photo 11
The Level, Premium Room - Photo 12
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The Level, Premium Room - Photo 14
The Level, Premium Room - Photo 15
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The Level, Premium Room

2 Twin Beds OR 1 King Bed398 sq feet Executive Level - Executive Lounge access, light refreshments, internet access in the lounge, separate check-in location, and 1 hour of meeting room use (subject to availability)Internet - Free WiFi Entertainment - 32-inch LED TV with digital channelsFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerheadPractical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair-width doorwaysEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

37 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarSafety deposit boxTVTelephoneHair dryerBathrobe

PREMIUM THE LEVEL ROOM

Non-refundable
Breakfast Included
20% OFF$396.73

$317.38

Includes taxes & fees
The Level, Deluxe Room - Photo 1
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The Level, Deluxe Room - Photo 12
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The Level, Deluxe Room

1 King Bed280 sq feet Executive Level - Executive Lounge access, light refreshments, internet access in the lounge, separate check-in location, and 1 hour of meeting room use (subject to availability)Internet - Free WiFi Entertainment - 32-inch LED TV with digital channelsFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair-width doorwaysEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

26 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Deluxe Room Non-refundable rate No amendments permitted

Non-refundable
Room Only
20% OFF$315.81

$252.65

Includes taxes & fees

DELUXE THE LEVEL ROOM

Non-refundable
Breakfast Included
20% OFF$368

$294.4

Includes taxes & fees

Guest Reviews

9.6
Exceptional51 verified reviews
AI Summary

Guests highly rate the excellent service and frequently praise the friendly staff.

Categories

Cleanliness9.8
Service10.0
Location9.8
Room Quality9.3
Amenities9.3
Value for Money9.3
Food and Beverage9.3
Overall Experience9.9

Select topics to read reviews

J
JOSE ANTONIO
Verified booking
family
Standard Room
Stayed in Oct 2, 2025

"Exceptional"

10.0

Ha sido nuestro hotel,el salon de "LEVEL"atendido por lo mejor que tiene el hotel,amables serviciales siempre con una sonrisa,es una de la razones para volver!!! Asi como al personal de atencion al cliente,un reconocimiento a todos ellos!

Helpful?
J
Jeff
Verified booking
Standard Room
Stayed in Apr 23, 2025

"Exceptional"

10.0

An excellent choice in every way. Will definitely stay here again when returning to Madrid.

Helpful?
R
Rafael
Verified booking
Standard Room
Stayed in Aug 26, 2024

"Good"

6.0

Falta hacer una remodelacion a las habitaciones.

Helpful?
D
David
Verified booking
Standard Room
Stayed in May 11, 2024

"Exceptional"

10.0

Excellent location, great rooms!

Helpful?
B
Bernadette
Verified booking
Standard Room
Stayed in Apr 22, 2024

"Exceptional"

10.0

Everybody was nice helpful

Helpful?
E
Elizabeth
Verified booking
Standard Room
Stayed in Apr 19, 2024

"Exceptional"

10.0

Lovely hotel. Really nice staff. A bit far from the city centre

Helpful?
J
John
Verified booking
family
Standard Room
Stayed in Apr 12, 2024

"Exceptional"

10.0

The location of the hotel is great for anything in the Gothic quarter while still getting plenty of light. The rooftop terrace is a plus, but unfortunately they have only two small unheated pools.

Helpful?
B
Bryan Rodrigo
Verified booking
family
Standard Room
Stayed in Mar 10, 2024

"Exceptional"

10.0

Great hotel. I would stay here again.

Helpful?
Y
Yousef
Verified booking
Standard Room
Stayed in Mar 1, 2024

"Good"

4.0

The check in was easy and the hotel was decent overall except for one. major. issue. I had notified the reception desk during checkout and spoke with the manager regarding the cleanliness of room, he apologized and asked me to send him the video I took and told me he would get back to me. That was 5 days ago and I havenā€™t heard anything back. Make sure you check the room thoroughly as soon as you get in! The hotel location was convenient, a 15 minute walk from the BernabĆ©u and the room service menu was good. I would have stayed here again if it wasnā€™t for the issue, but cleanliness is a huge factor for me.

Helpful?
A
Angel
Verified booking
Standard Room
Stayed in Jan 6, 2024

"Exceptional"

10.0

The Level is the best hotel that I have been. Very nice hotel

Helpful?
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