The Westin Toronto Airport

Super friendly staff, close to the airport, quiet, nice gym

Hotel charges you a fee to take the shuttle to the airport and they charge you for wifi. If you sign up as a member they will give you free access but the process is cumbersome and it gave me an error and would not allow me to join so I ended up using cellular. The restaurant is expensive with average food. The hotel room was dark and dreary. Our flight was cancelled so we spent the second night at a property across the street rather than deal with all the ridiculous hidden fees. The other property was across the street, $28 cheaper, much nicer, wifi was free, there were no hidden fees, and the shuttle was free. Avoid this Westin. There are better options nearby.

Breakfast staff were particularly gracious and attentive. I was very impressed with the food and the staff at breakfast.

I did not appreciate the eight dollar fee for the shuttle to the airport. After a pleasant stay the fee felt chintzy and left a bad taste. Does the marginal revenue justify the loss of goodwill? I would revisit the idea.

Staying close to the Toronto Airport was crucial so that we could catch an early am flight! The hotel was fabulous with a luxury, upscale feel.

Parking was 32$ for the overnight. 🙁

Location

Lobby too noisy with no quiet place to sit.

the walls are thin, I was unable to rest and exeprienced severe disturbance and inability to rest, there is also no reliably hot or warm water, making it impossible to wash hands or shower

The driver who took us to the airport should improve his English pronunciation and speak louder because, due to our poor hearing, we couldn't get off at the correct location. Because of this, he had to take a long detour to drop us off again at the Flair Airlines terminal. He should have been more considerate of his customers. We were in the back of the van, and even though he opened the door to let some WestJet passengers off, he didn't return to the correct terminal. It was our first time at that airport, so we weren't familiar with it. In this situation, one would expect someone who lives there and knows the area to have helped better, but he got annoyed and reluctantly went back and dropped us off at the correct terminal.

Vicino all’aeroporto, navetta gratuita, camera e bagno grandi, perfettamente insonorizzati, comodi e con arredi di qualità. Personale gentilissimo, molto cordiale e professionale.

Spiace doverlo dire, ma purtroppo la pulizia della camera non era all’altezza dello standard di questa catena di hotel. Spero sia stata solo una mia circostanza sfortunata.