The Westin Toronto Airport

Location was good and shuttle bus was great, convenient. The room was nice, and roomy: comfy beds.

The door on the bathroom wasn't a regular door, but was a sliding barn door style. Not great for the bathroom. No fan in the bathroom. No complimentary breakfast.

I had a horrific experience at the Westin Toronto Airport Hotel. I don't normally leave bad reviews, but on this particular occasion my experience was so terrible and disappointing that I would like to share it. 1) My room and bathroom were dirty. When I first walked in, I noticed that there were hairs lying all over the bathroom floor, the sink and the bath, and there was a clump of wet toilet paper stuck to one of the walls. The floor of the bedroom was covered in dust and there was a coin under the bed (clearly the floor had not been cleaned). On the bed, I noticed some brown and black stains. I went down to the hotel reception and asked for clean bedsheets. The member of housekeeping that came up to change my bed was very unsympathetic and rude. He told me that the stains on my bed were permanent (impossible to remove) and he threw the clean bedsheets that he had brought onto the dirty footrest of the couch. I ended up having to change my bed myself. 2) Similarly to the room, the breakfast buffet was also dirty. There were greasy and slimy marks of the chairs and the buffet food did not look fresh. One of my friends ended up suffering from food poisoning and we strongly suspect it was from the breakfast buffet. 3) When I called the hotel upon arriving to the airport, the reception staff promised that a shuttle was on its way to pick me up and would arrive to me in 7 minutes. After waiting at the airport for 20 minutes, I called the hotel again and was told that the shuttle was on its way. When the shuttle eventually arrived 10 minutes later, the driver calmly told me that the shuttle picks passengers up from the airport every 30 minutes. I wouldn't have minded waiting, but I don't understand why the reception staff had to lie to me. My experience at the Westin really ruined my holiday and I would never recommend for anyone to stay at this hotel. There are many much better alternative hotels around the airport.

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I loved the dinner menu as well as the breakfast buffet. The staff were very helpful and friendly and even went above my expectations at certain times.

Very clean and comfortable