The Westin Philadelphia

Great location and the bed was so comfy.

Error in my bill. They added valet parking — which I didn’t use since I didn’t have a car — for 3 days. Took 3 tries to get them to remove it from my bill. It was almost $200 extra. Glad I caught it, but their response was slow and messy.

While the room was fine, the services were not. The front desk staff were unhelpful and rude, the phones were not answered, and housekeeping entered the room without announcing or knocking! A poor excuse for a Marriott. Don’t stay here.

Good location close to Rittenhouse Square, shops, coffee shops etc. Good room size and nice decor.

Both the rooms and the lobby were very dark - not much natural light. Lobby area was fine but quite small (and dark) for the size of hotel. There was nowhere to sit when I was waiting for my room and they would not let you sit in the adjoining restaurant area even though it was far from full.

The staff are friendly and efficient. Overall the hotel looks great. Room was quiet, bed very comfortable. It lived up to the name of heavenly bed. Lots of great lighting in the room. Cooling worked well. Appointed nicely. Hotel is in a prime location. Plenty of restaurants, parking garages around, as well as Rittenhouse square/park.

The bathroom showed some wear. Grout around tub etc needs refreshed. Toilet flush was not powerful. Water rose almost to the top before it would flow out-no matter what number was done. Made us weary of an overflow. Trash was left behind our trashcan in the main room. Bed was made in a hurried manner-things were not tucked in tightly. Not deal breakers but legit concerns.

All of the staff were very friendly and helpful! Loved the location.