The Westin Philadelphia

We had a reservation at The Westin Philadelphia for January 9, 2026, and it was canceled without any notice or explanation. We traveled all the way from Los Angeles and did not find out until we arrived at the hotel, which is completely unacceptable for a hotel of this supposed caliber. To make matters worse, the Director of Front Desk, Farrukh Anwar, was absolutely horrible. He showed zero professionalism, zero empathy, and made no effort to help us find another hotel or provide any alternatives. No accountability, no solutions—just indifference. That is not how a director, or anyone in hospitality, should treat guests. This situation left us stranded in Philadelphia with no room, no explanation, and no support. For a Westin property, this level of service is shocking and embarrassing. The front desk clearly needs more professional, competent leadership, because the current management failed us completely. I strongly advise anyone traveling especially from out of state to think twice before booking here. This was a stressful, disappointing experience that could have easily been avoided with basic communication and professionalism.

Lovely hotel. The staff is amazing. Rooms are spacious. Staff are knowledgable of the area and services available. The servers/ bar people in the restaurant are fast and friendly. I typically order the Westin Breakfast and have enjoyed it numerous times. The oatmeal is also delicous. For dinner I've had the salmon as well as one of the salads. Both were flavorable. Food delivery is well set up - there is a table across from the check in desk for food delivery so pick up is in the lobby. Making reservations on the Marriott Bonvoy app is easy. The hotel is city center. Walking distance to restaurants and shopping. Easy access to Drexel, UPenn, and CHOP. We will return.

I had an amazing stay. There was a gentleman named Terence who checked me in and showed me the way to the elevators because it was a little confusing lol. If he’s not a manager already, he needs to be. He was courteous, polite and made my stay that much better . He reassured me that if there was anything I needed that he would be at the front desk. I will definitely be staying here again.

Location and cleanliness

The is one of the best hotels in terms of location, good price, and pleasing aesthetic. Its attached to a mall, so its really convenient if you and you wife want to step out, grab some food, and step right back in. The room was clean as well and housekeeping was on top of everything. Staff was very friendly up front.

Maybe it was because my stay was late December, but the amenities wasnt too great. The water took 5-10 minutes to warm up, you had to flush the toilet twice to get it to go down "not a heavy #2", and the sink was like a power jet stream that'll wash your toothpaste right off the sink. I got a deluxe king room, but it was attached to another room where someone could open the other door if not locked. You can hear everything going on which was also annoying. Also the air conditioning was weird. It'd be astronomically hot at night which messes with the AC unit. Breakfast isnt included btw.