Hotel Derek

The room was not clean. Outdated.

Nothing was good

They double charged me for another room that I didn’t stay in and didn’t tell me anything about it. They are investigating it but I am going to dispute the charge because they had no right.

Worst hotel I’ve been too flooded toilets and baths very nasty the service front desk is beyond horrible

I called the Hotel Derek one month ahead of time and again 2 weeks ahead of time. Each time, i was assured that there would be a shower bench available to shower my husband who has had a stroke. When we arrive on Friday, there was a tub with grab bars. My husband cannot stand safely for a shower. I called ahead so that i could pack a tub bench if needed. An honest answer telling me that no shower bench was available could have saved a lot of trouble. I don't know if anyone enjoys not being able to shower with the heat in June in Houston, Texas!!!!!!! On a positive note, the breakfast was delicious!

My room had a lot of nets and mosquitoes. I woke up with bite marks all over my arms and legs.

Hotel room was not well kept, had to switch rooms 4 times because the ac was not working. Elevators trap us for a couple a minutes.

Great stay! View from my king suite was beautiful. Bed was so comfortable

They dont service the rooms and say you have to request that 24 hours before and when you do, they dont send anyone. The food options for breakfast are limited to one option and its a dirty run down restaurant. I will never stay there again.

Went and a quick one day business trip but took my family and it was okay.. we were comfortable but it is a bit dated. Great communication and loved the front desk. Overall stay was good.