Residence Inn Savannah Midtown

The location is good. The staff were very nice and friendly. The couch is not comfortable at all. There was a party at the courtyard which was right in front of my window. It was very loud. Afterward the music was over at 10 pm, people kept talking there until midnight. Don’t stay facing the courtyard.

The room was very clean and spacious. The facilities and grounds were well kept. Location was good for us, plus had near by restaurants and shops. Problems were with 2 male desk clerks and housekeeping. Both female clerks were helpful and kind. At check in, one male clerk insisted we had only booked 1 room, when 3 rooms for 3 nights were booked and paid for through Expedia. This clerk showed distain over our use of Expedia. He was not helpful at all, instead folded his arms defiantly and insisted we only had one room booked. I produced the Expedia receipt and proved we had 3 rooms for 3 nights. He never apologized, just unfolded his arms and acted more humbly. Savannah was very hot and we needed more towels for showering; unfortunately, housekeeping never came to 2 of the 3 rooms even though service was requested in all 3. The male front desk clerk kept telling us that all the towels were in the dryer and it would be an hour before we could have any. 6 hours later one room got 2 towels, which took 5 contacts with him to get. Since no housekeeping, the room coffee was never replenished and the creamers were so old that they had curdled and gelled in their cups. This stay was so close to being great. Just some staffing issues.

The front desk staff were exceptional, especially the girl from Spain. The guy that worked the desk around 10.15pm on Saturday was very helpful. I had an allergic reaction from something I ate from chick fil a and he let my friend come down and see what I needed from the first aid kit. I loved the bed and the pillows very comfortable. I really had a great stay at this hotel. The hot breakfast was good too. Love this hotel. Would definitely go back there.

Excellent view and spacious room

Great breakfast quality. Staff was friendly. Pool is small but quiet and indoors.

We stayed for two nights as a family of five, and we were very comfortable with two separate bedrooms and a living room in between. Thank you very much.

This hotel is definitely starting to show at age. The room was clean, the people were nice, and it was relatively quiet. Good luck getting your sheets changed. We stayed seven days and they basically refused to change them. My wife finally got a set of sheets from the Cleaning Lady and we changed them ourselves.

Good Location. However property is rundown and requires renovation and seemed understaffed impacting housekeeping services.

Clean and very comfortable suites

The entrance to the hotel had overflowing garbage. The couch had stains The wallpaper in the bathroom was peeling The table was very rickety The room was very rundown and cleanliness was fair. The oatmeal was very watery The front desk staff were pleasant