West Palm Beach Marriott

The location is nice, right on the outskirts of the nice downtown area, still walkable to Kravis Center etc. The hotel is definitely aging and their astronomical rates are not really justified by the quality of the rooms. Front desk was nice but not particularly welcoming to upper elites.

Kim was the best server we have had in a long time.. Very pleasant and friendly...Thanks so much for a great breakfast and morning!!!!

Bistro food was good. Service from waitress, Kim was superb. She was friendly and efficient. She was an outstanding representative of the hotel

Hotel was good, yet their breakfast, wonderfully served by Kim was exceptional. Her friendliness made our day and stay.

All the five star ratings reference Kim and she is indeed lovely but take her out of the equation and this place is terrible. Phone doesn’t work in the room and when someone finally came up to look at it they never came back to fix it. The next day we asked again and was then told it wasn’t fixable. Asked for a microwave and it took all day to arrive. Second day housekeeping never came and when we asked to send them up they never showed up. Rooms apparently are renovated but there are almost no drawers and the bathrooms still have the dated brown granite countertops. I’m ambassador status and while I don’t expect the red carpet to be rolled out for me, I do expect basic service…especially for this price point. It’s a full service Marriott but really just a Courtyard in disguise. Can’t wait to get out of here tomorrow.

Kim was very pleasant and professional. I appreciate her hustle. I recommend anyone to stay here. Food was also delicious.

Wife and I had breakfast at the on-site restaurant and Kim was our server. Incredibly nice and accommodating! We needed to work on our laptops for several hours and Kim let us stay in our booth in her section for as long as necessary. Kim checked on us regularly. Ask for Kim! Breakfast was excellent too.

Kim was fantastic and is full of joy. We enjoyed our breakfast sitting on the outdoor deck. Food was also very good. A great start to our day

Loved this place, first time here, walking distance to the beautiful shops and hotel up-kept very well. Huge shout out to Jerome, who went out of his way to look for my kids favorite cereals for breakfast which he found!, and another huge shout out to Gabe, at the front desk who was so nice to my kids when they were choosing drinks, helped us with our luggage and was very friendly and kind.

This place is disgustingly moldy, the shower doesn’t drain properly and the floors are slanted so it flooded the entryway and destroyed my shoes. The staff is careless and sloppy. They lost my checked luggage. Gave it away to someone else. Can’t be recovered. I had to teach the front desk girl how to even put the claim tag on…. Which clearly was a lost cause. They make the motel in schitts creek look lovely.