West Palm Beach Marriott

Problem solving by Tyrell at the front desk, restaurant was very friendly.

We have a back-to-back reservation as part of our stay was with a group. At check-in, I confirmed twice that we were checked in for the entire stay, specifically verifying the dates. Despite this, on day two, our keys stopped working, we were checked out automatically, and I even received a receipt by email. After getting that sorted at the desk, we returned to our room at 3 PM to find it hadn't been cleaned. We called housekeeping to ask for service and at least some toilet paper (only one roll was provided at check-in). When I called to ask for an estimated time, 30 minutes later, I was given a "lecture" that I had only called "29 minutes and 29 seconds ago" and that with 350 rooms, they would get to us when they get to us. It took a second trip to the front desk to finally get this addressed. Additionally, the bed was fitted with a sheet that was way too small, which immediately came undone. I asked the staff to change it and was assured it would be handled, but I returned to find the same sheet still on the bed. At this point I gave up…

From the moment I arrived I was treated so nice. Loved the staff at this hotel, but I want to give special recognition to an Agent from the front desk named Gabe. He went above and beyond to help me to move rooms to something that I was happy with. He brought me my key upstairs to move just amazing. Thank you.

Great food, clean facility, nice pool area.

No counter space in the bathroom. And paying for parking. I paid 264 per night and then saw they were advertising for $160 a night. My friends had an identical room with a bigger bathroom and counter space and she paid 180 a night.

Greeter checking me in was very accommodating. Bill i think.. he was pleasant and very informative for directions to my concert that evening.

Would have been nice to forewarn of parking cost.. already paying over $200 for a room, and then parking charge on top of that. Kind of outrageous. No information as to how to enter the parking without knowledge of parking cost.

Functional hotel, a bit dated, but it works out ok. Location is a 10 minute to City Place and 20 minute walk to Clematis St. Kim who works the restaurant in the mornings is awesome!! Lobby employees are professional and efficient.

Kim and Franklin are the best! Awesome breakfast sandwich.

The people there were lazy and rude! The only great thing about this place was Kimberly. She was so attentive to our needs, went above and beyond and was the sweetest!! I do feel bad that she has to work with people who just stand there on their phones and do not attend to customers needs. Kimberly worked so hard for us and again she was amazing! She is a very good asset for such an unpleasant place. Thank you again Kimberly for your hard work for us!

Kim was wonderful as our wait staff! Very personable and knowledgeable about the menu. The avocado toast was delicious!

Kim was great. She was extremely helpful, kind and efficient. She went above and beyond. Service at its best! Cheers to Kim. Made our breakfast experience lovely.

We had breakfast and our waitress Kim was amazing. She came over check on us multiple times you must spend time talking with us, but just feel very special