Langham Huntington, Pasadena, Los Angeles

I’ve stayed at Langham in NYC and Chicago and both were excellent, 5-Star experiences. This recent stay was not anywhere close to even a 4 star experience. The rooms were dingy and smelled musty. There were bugs in the tub and the hotel was generally understaffed.

The Langham Pasadena is always a good idea. My favorite staycation spot.

Nothing

Beautiful old building and grounds. All well-maintained.

Unhelpful and supercilious front desk. No coffee one morning. No breakfast included in room at any price. Hotel is distant from any coffee or restaurant. They used to have a shuttle, but not for weeks now. They are clearly economizing on staff, which is reflected in the service. A once-wonderful hotel that is now under inferior management. No reason to choose this hotel any more, except for special events.

We attended a workplace event here. Efficient valet parking. Interesting historic building. They circulated heavy hors d’oeuvres such as caprese salad, gyoza, mini poke bowls with fresh tuna, and a pear and cheese pastry. Good food with a wide array of interesting entrees on the buffet and great desserts including tiramisu. Sound quality was unclear when our colleagues were using the mic. Good music and we even danced a bit!

The Langham Pasadena continues to be one of our favorite places to return to, and after eight years of visits, it truly feels like home. The longevity and warmth of the staff speak volumes about the culture and care behind this beautiful property. Even before arrival, Steven in Reservations consistently ensures we are booked into the best room for our needs and at the best rate as Brilliant members. For this stay, we brought our Dalmatian for her very first visit, and his room recommendation was perfect — right down to being assigned Room 101, which felt like a thoughtful and fitting welcome. Despite arriving during the busy Christmas week, valet and check-in were seamless and well organized. The team provided a thorough overview of the property, Club Lounge perks, and activities to enjoy while our room was prepared. The Club Lounge remains a highlight of every stay. While the recent renovation is stunning, it’s the staff who make it exceptional. Yeymi and the entire team — Patricia, Eva, Fernanda, Dave, Manuela, and Dani — consistently go above and beyond, making every visit feel personal and welcoming. Our renovated room was light, airy, and beautifully designed, complete with thoughtful dog amenities, a private patio, and easy access to the grounds. It was comfortable, spacious, and ideal for traveling with a pet. The Tap Room is another favorite — not only for its historic charm, but for the incredible staff, especially Jessica and Garrett, who always make us feel like regulars. The Langham Pasadena is truly a gem in the hills, and during the holidays, its signature pink décor makes it even more magical. We can’t wait to return.

I am hoping for a new owner soon--hotel is not what it has been over the last 45 years. Why was room 1511 just so underwhelming--I could not believe it was the Langham. I and my family, business associates, friends have stayed in the building many times that produced wonderful memories. What happened???

Beautiful grounds, great location, wonderful spa

Rooms are tired and very overpriced. Terrible value.

I found the room clean and welcoming. The staff was superb in anticipating any needs I had and very helpful. One waiter even caught me as I almost fell in the Royce Restauran.l

The Room Service needs to be better, the Valet Cashier needs to be more attentive, and there just needs to be more staff to support the guests. The worst part is that the Concierge never answers the phone.