Langham Huntington, Pasadena, Los Angeles

нечего

грязно и воняет и очень старый ремонт цена качество

Homeless ! I did not expect homeless person to be changing shoes and putting cigarette in mouth in middle of restaurant. The Charcuterie board seemed like it was from Safeway. Kids allowed to sit at bar (longest time was about 10 minutes). 2 guys seated at bar next to us, were missing 1 slider. They ended getting comped for their dish. Way to welcome guests from Indiana and Alabama ! Could not stay for dinner as I was disappointed.

Beautiful historical well-maintained building located on the top of the hill in a lovely residential area. The hotel has a beautiful lobby with various rooms to enjoy. The housekeeping staff did a great job keeping the building super clean and saying hello in hallways. It’s a special place- but there’s no special experience at check in- no glass of champagne or juice- not even a smile. Rather you wait for service in the busy lobby - which is an ongoing theme. Unfortunately the hotel is not well run and not attentive to guests at all. Rather they make excuses for their incompetence and lack of professionalism. Despite an additional $60 per day resort fee, the room had NO supplies (bar soap, cotton swabs, makeup wipes, shower cap, shaving kit, dental kit), just the standard built in liquid soap/shampoo/body lotion. Only 2 small plastic water bottles and pod coffee in the room. You had to call- and wait for someone to answer-and wait for delivery-for anything more. There was no coffee/tea or water urn in lobby. I have stayed in budget hotels with more supplies! The hotel food was ok/good but overall was subpar for Pasadena/LA. There were long waits everywhere- 45 min to get into the incredibly overpriced Terrace restaurant for breakfast that was included in our luxury package with watery coffee and loud ambiance; 25 minutes waiting for car- with mandatory $50 valet and nowhere else to park - at check-in we were not told how to order car in advance- but found out the first time after waiting; 15 minute waiting to get to front desk personnel to change room (from first one right over loading dock, with mosquitoes) and later to correct erroneous bill when we wanted a quick departure. We were not escorted to the room. Front desk staffer corrected bill and graciously provided further reductions. We’re grateful for that- but can’t help but wonder how many others were overcharged and didn’t notice or have time to get it corrected. Room service was ok- but one day brought the wrong bread and another brought watery coffee- when we asked for it strong. Considering the prices- it should have been better.

Comfort and facilities.

Possibly just too big and impersonal. Really busy though.

Our family of 3 (adults) stayed at the Langham over Christmas. We splurged and got a suite, which included access to the Club Lounge on the 8th floor. Our room was more than we imagined, 2 rooms with 2 bathrooms, and very luxurious. We had a couple of minor issues with the bathrooms, but it was solved within minutes. The service was impeccable! The Club Lounge food was decent, but we felt like the quality was lacking (particularly the breakfast food), considering the amount we paid for our stay. Overall, we really enjoyed our stay and will most likely stay again, although not necessarily in a suite.

Beautiful property, but a terrible stay. Waited 30 minutes for valet, which could have been prevented had they had more staff. The property audaciously charged $5 for a baby shampoo!! The manager Reza is an arrogant jerk who talks to you like you work for him and makes absolutely no effort to right the wrongs.

Location

Bad toilet paper, only 1 set of towels per person, no makeup mirror, no vanity amenities; they refused us late check-out and phoned us to ask us to vacate the room--barely 1/2 hour over check-out time. Not returning--a rip-off for that kind of money!

I have stayed in fine hotels all over the world. It's hard for me to convey how terrible this hotel is. The staff is completely incompetent and dismissive. I was robbed here and they didn't know what to do about it. It was due to the hotel's overall negligence. Even though the location of the hotel may be convenient for guests, it is not safe to stay here. Worth the drive to stay somewhere else that has proper security and a staff that will honor and protect their guests.

The Hotel exceeded expectations. Great and friendly staff. Room was spacious and nice. Our only regret was not spending more time at the hotel and taking more advantage of what they had on site.

I am writing to formally share feedback regarding our recent stay, which unfortunately did not meet expectations for a hotel positioned and priced at this level. While we regularly stay at high end hotels internationally, this experience felt noticeably below the standard we would reasonably expect for the rate paid. The overall value was particularly disappointing. Parking at $50 per night in a residential area felt excessive, and the $60 resort fee was surprising given the limited quality and scope of the amenities provided. Food and beverage offerings were average at best while priced at a premium level. Service throughout the stay was polite but largely unremarkable, which again did not align with the brand promise or price point. The hotel decor felt dated and did not reflect a luxury experience. Access to the spa was especially disappointing. The long walk through a dim corridor and across a parking area detracted significantly from what should have been a relaxing and premium experience. We chose your property expecting a refined stay consistent with other hotels in this category. Instead, we left feeling underwhelmed and that the overall experience did not justify the total cost.